Gliedelle Navarro

Versatile and customer-focused professional with experience across customer service, eCommerce, sales, administrative support, operations, hospitality, and remote work. Experienced in customer inquiries, email and ticket support, issue resolution, order and return concerns, scheduling, client communication, staff coordination, lead generation, and business operations. Proficient in Gorgias, Shopify, Loop Returns, Intercom, Monday.com, Slack, Krisp, Asana, Trello, Microsoft Excel, Google Sheets, Gmail, Google Docs, Zoom, and Amazon.

Experienced supporting international customers and remote teams.

Online English Teacher at VIPKID (2025 – Present)

• Conduct online English lessons for international students from young learners through adults.
• Focus on vocabulary, reading, pronunciation, listening, comprehension, and communication.
• Adapt lessons to different ages, learning levels, and student needs while maintaining strong remote communication and time management.
• Work independently in a remote environment while maintaining consistent communication, preparation, and follow-through.

Customer Experience & eCommerce Support Specialist at Women's Fashion eCommerce Brand (2026 – Present)

• Manage customer emails and support tickets through Gorgias with timely, professional responses.
• Assist with Shopify orders, customer inquiries, order issues, and appropriate resolutions for a New York-based women's fashion business.
• Support customer concerns involving Macy's, Bloomingdale's, and Farfetch.
• Coordinate return requests through Loop Returns, including Canada return processes.
• Respond to Facebook and Instagram customer messages and provide related administrative customer-service support.

Senior Customer Advocate (Project Based) at Boldr (2025 – 2026)

• Handled customer inquiries across UK, US, and Canada markets.
• Processed refunds, returns, replacements, and subscription changes.
• Used Intercom and Slack for customer communication and ticket management.
• Focused on timely issue resolution and maintaining positive customer experiences.

Executive Personal Assistant / Operations Support at Mac Daddy & Co. (2025 – 2025)

• Managed executive calendars, appointments, meetings, and service schedules using Monday.com, Slack, and Krisp.
• Coordinated staff, service providers, laborers, and client appointments, including confirmations, rescheduling, cancellations, and assignments.
• Managed client communication, service requests, confirmations, and follow-ups.
• Supported documentation, onboarding, vendors, projects, and daily business coordination.

Front Office Associate at Aureo La Union (2022 – 2024)

• Handled guest inquiries, requests, concerns, reservations, check-ins, and front-office coordination.
• Delivered customer service and guest relations in a fast-paced hospitality environment.
• Built strong communication, patience, problem-solving, and service-recovery skills.

Administrative & Sales Support at Gatchallian and Co. CPA's (2021 – 2022)

• Supported B2B outreach to potential business clients regarding accounting services.
• Assisted with client communication, onboarding, scheduling, invoicing, and follow-ups.
• Supported documentation, coordination, and general business administration.

Sales Executive / Property Specialist at NAIRCL Philippines (2019 – 2019)

• Conducted cold calls and outbound outreach to identify potential buyers and clients.
• Built prospect pipelines through consistent lead generation and follow-ups.
• Engaged local and international clients, including professionals and foreign investors.
• Supported client communication, negotiations, and follow-up throughout the sales process.

Juris Doctor (JD) – Don Mariano Marcos Memorial State University – College of Law

Bachelor of Science in Hotel & Restaurant Management – STI College La Union (2015 – 2019)