Millard kim Acetre
Order Management Specialist | Sales Representative | Technical Support Specialist
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About
Customer Service Representative with over 6 years of experience in telephone customer service, including sales, tech support, and order management. Successful at improving sales procedures and strengthen processes. Employed expert problem-solving and communication skills as a call center agent for a high-end outdoor product firm.
Experience
Order Management Specialist - Waldom (WFH) - Office Beacon - Angeles City, Pampanga 2009
(2022-10 - 2026-04)
- Entering and processing orders in a timely manner
- Review orders for accuracy, completeness, and compliance with company policies and procedures
- Resolve order-related issues or discrepancies in a timely and professional manner
- Sending an email to the customer about the price discrepancy via Outlook
- Checking resale parts and giving quotes
- Responsible for tracking the orders
- Update our client by sending an email or messaging them using Outlook and MS Teams
- Checking MOQ (minimum of quantity)
- Providing a date code and lead time in part numbers emailed to customers
Customer Sales Representative - Alorica - Angeles City, Pampanga 2009
(2021-01 - 2022-08)
- Managing incoming/outgoing calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages
- Identifying and assessing customers' needs to achieve satisfaction
- Ensure all calls are logged in the system for proper monitoring and closure
- Provide appropriate solutions in a timely manner
- Accurately process orders, payments, returns, exchanges, and other transactions
- Follow established processes and procedures to ensure compliance with company standards
Amazon Technical Support Chat Representative - Sutherland Global Services - Angeles City, Pampanga 2009
(2018-10 - 2020-08)
- Providing technical assistance and support for Amazon's products and services via phone, chat, email, or other communication channels.
- Troubleshooting technical issues reported by customers and providing effective solutions.
- Resolving customer complaints and ensuring customer satisfaction.
- Collaborating with other teams such as engineering or product teams to escalate and resolve complex issues.
- Documenting customer interactions, technical solutions, and troubleshooting steps.
Education
Bachelor of Science - Information Technology - Asia Pacific College of Advance Studies (2018)
