Adrian Aquino

Dependable Fulfillment Manager with vast IT, Fulfillment, Sales and Customer Service experience. Expert with computers, has excellent analytical thinking and problem-solving skills.

Proficient with managing Logistics: inventory control, shipping and receiving. Applies customer service concepts to IT for an improved user experience.

Executive Assistant at DM Distribution (2022-12 – 2025-12)

• Mainly handles Order Processing and Fulfillment
• Liaison for brands/vendors regarding orders, pricing and inventory
• Leads meetings to create action plans to topics like Google Ads, SEO, product listing and pricing, sales etc.
• Answers inbound calls (Inbound Sales and Customer Service)
• Creates articles or blogs for SEO

Fulfillment Manager at Andromedia Management Group, LLC | Addazzle (2018-12 – 2022-01)

• Handled a team of professional data entry personnel ensuring inventory, reports and customer data are accurate.
• Monitors the performance of each individuals, providing regular one-on-one coaching.
• Inventory management and forecasting.
• Occasionally comes up with savings to help with the company's cash flow.
• In charge of creating workflows that will help the department and the company.
• Speaks with different manufacturers and fulfillment houses in the US, Canada and the UK to sort out any issues, create new brands and product lines, talk about discounted pricing, inventory/supply/shipment issues etc.
• Communicate with the team, and other department managers to provide or update with any issue/information.
• Create, read and interpret reports to help with any decision-making.

Data Management Team Leader at Staff Offshore (2015-07 – 2017-09)

Dispatch Coordinator at Australian Fitness Supplies / Gym and Fitness Australia (2015-07 – 2017-09)

• 7 weeks hands on training in Sales, Warehouse Management, and Logistics in Queensland, Australia (Mar – May 2016).
• Leads and manages a dispatch team in the Philippines and Australia, including selection/hiring, training fresh staff, and monitoring performance.
• Inputs data for shipping labels, commercial invoices, packing lists, etc. into the system.
• Ensures and verifies the necessary paper works for completion and accuracy.
• Determines the most appropriate Freight Company for the shipment of customer orders: checks if location is a business or residential property, compares costs.
• In charge of shipping all Sales Orders within Australia and neighbouring countries.
• Handles freight quotations or any freight related concerns and inquiry.
• Liaises with the Warehouse crew and Sales/Customer Service Representative team in Australia.
• Communicates with various Freight Companies for rates, special requests, issues, etc. related to the shipment.

Web Maintenance at Australian Fitness Supplies / Gym and Fitness Australia (2015-07 – 2017-09)

• Maintains and updates six different websites including AFS, GAF, Liberty Fitness Systems, FreeForm Cardio.
• Inputs additional items on the websites, i.e. extracts data, images, videos, specifications, manuals, brochures, etc. from the wholesaler's website to be added to our pages.
• Manages/edits descriptions of individual items posted on the websites.
• Monitors inventory: checks out of stock and discontinued items regularly.
• Checks competitor prices and creates reports/spreadsheets for analysis and comparison.
• Provides ideas and suggestions relating to graphics for the different websites and social media sites.

On Site Technician at Australian Fitness Supplies / Gym and Fitness Australia (2015-07 – 2017-09)

• IT Support – troubleshoots software/hardware problems (Network connectivity, Operating Systems, MS Outlook, Office, Skype, System Tools, Phones, Printers, Headsets, and other computer peripherals.)

Sales Specialist at Robinsons Appliances (2015-03 – 2015-07)

• Responsible for daily store management of two branches in Pampanga.
• Attends to walk-in customers and processes sales transactions; responds to customer complaints.
• Meets and exceeds the daily/monthly sales targets and ensures excellent customer care standards are met.
• Ensures proper maintenance of stocks/inventory items and records, as well as good housekeeping.

Manager / Technician at ARJJ Computer Shop (2011-01 – 2015-06)

• Manages the day to day operations of the Internet/Cyber cafe.
• Troubleshooting and maintenance of the computers, i.e. Internet connection, online games, software and hardware issues.
• Installation of programs and software necessary for use in the cafe.
• Monitors daily sales for proper accounting.

Technical Support / Customer Service Representative at NCO Philippines, Clark Inc. (2008-12 – 2010-12)

• Answers incoming calls for pickup requests and tracking of customer's shipments
• Provides excellent customer service and ensures that data inputted into the system is accurate and the calls well-documented.
• Resolves incoming Internet Connectivity, Hardware, and Billing concerns for MS Xbox platforms.
• Handles Live (Connectivity) and Hardware escalations: second level of support for recurring issues.

B. S. in Information Technology – AMA Computer College (2005 – 2007)

NCII in Computer Hardware Servicing – Technical Education and Skills Development Authority (2012 – 2013)

Secondary – Holy Angel University (2000 – 2004)