Business Development Manager at Reliasourcing - Quicklizard (2025-01 – Present)
- Started and led the business development function for the ANZ and APAC regions from the ground up.
- Successfully closed 4 enterprise contracts within the first 12 months working in the company.
- Built a strong pipeline of retail and e-commerce prospects across Australia, New Zealand, and Asia.
- Pitched directly to C-level executives, explaining the business value of dynamic pricing software.
- Worked with internal teams to adapt the product offering for the specific needs of the APAC market.
Sales and Technical Support at Welsend - Bluetti (2024-08 – 2025-12)
- Resolved customer inquiries and complaints across phone and email with a focus on high satisfaction.
- Identified and fixed technical and service issues promptly to ensure minimal customer downtime.
- Maintained deep knowledge of evolving product features to provide accurate, expert assistance.
- Identified customer needs during support interactions to recommend products that improved their overall experience.
Sales and Technical Support at IBEX GLOBAL - GODADDY (2022-12 – 2024-06)
- Resolved complex issues across domain registration, web hosting, SSL certificates, and email configuration via phone, email, and live chat.
- Consistently achieved a 20% upsell and cross-sell target by matching GoDaddy products to specific client business needs.
- Collaborated with the development team to identify and resolve bugs, directly improving system performance and user experience.
- Maintained comprehensive technical documentation to streamline knowledge sharing and increase overall team efficiency.
