Aiko Gerong

Strategic sales professional expert at translating complex AI and web technologies into high-value business solutions for retail and e-commerce. Consistently exceeds revenue targets while optimizing system performance and client satisfaction.

Business Development Manager at Reliasourcing - Quicklizard (2025-01 – Present)

• Started and led the business development function for the ANZ and APAC regions from the ground up.
• Successfully closed 4 enterprise contracts within the first 12 months working in the company.
• Built a strong pipeline of retail and e-commerce prospects across Australia, New Zealand, and Asia.
• Pitched directly to C-level executives, explaining the business value of dynamic pricing software.
• Worked with internal teams to adapt the product offering for the specific needs of the APAC market.

Sales and Technical Support at Welsend - Bluetti (2024-08 – 2025-12)

• Resolved customer inquiries and complaints across phone and email with a focus on high satisfaction.
• Identified and fixed technical and service issues promptly to ensure minimal customer downtime.
• Maintained deep knowledge of evolving product features to provide accurate, expert assistance.
• Identified customer needs during support interactions to recommend products that improved their overall experience.

Sales and Technical Support at IBEX GLOBAL - GODADDY (2022-12 – 2024-06)

• Resolved complex issues across domain registration, web hosting, SSL certificates, and email configuration via phone, email, and live chat.
• Consistently achieved a 20% upsell and cross-sell target by matching GoDaddy products to specific client business needs.
• Collaborated with the development team to identify and resolve bugs, directly improving system performance and user experience.
• Maintained comprehensive technical documentation to streamline knowledge sharing and increase overall team efficiency.

Highschool – APEC Schools

BS INFORMATION TECHNOLOGY in MAJORING IN CYBER SECURITY – Informatics Inc