Angelica Adviento
Senior Customer Service Representative | Technical Support (BNE)
Talent
Tarlac CityMember since September 6, 2026
Customer Service ExcellenceTechnical TroubleshootingEscalation ManagementEthernet & Broadband SupportCRM & Ticketing SystemsActive Listening & CommunicationTime Management & MultitaskingProblem Solving & Critical Thinking
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Customer Service ExcellenceTechnical TroubleshootingEscalation ManagementEthernet & Broadband SupportCRM & Ticketing Systems
About
Experienced Senior Customer Service Representative with 5 years in the BPO industry specializing in broadband and ethernet technical support. Recognized as Top Agent in 2023 for excellent performance in customer satisfaction, productivity, and quality. Skilled in troubleshooting connectivity issues, handling escalations, and mentoring new agents in high-volume environments.
Experience
Senior Customer Service Representative at HCL Tech (2024-01 – Present)
- Provide advanced voice support for broadband and ethernet connectivity concerns
- Handle escalated customer interactions and deliver service recovery solutions
- Perform structured troubleshooting and guided resolution
- Mentor new agents and share technical knowledge
- Ensure accurate documentation using internal systems
Customer Service Representative at Foundever (2021-01 – 2024-12)
- Managed inbound technical and service inquiries
- Achieved consistent First Call Resolution
- Adapted effectively in fast-paced call center environment
Education
Bachelor of Science in INFORMATION AND TECHNOLOGY – TARLAC STATE UNIVERSITY
Skills
Senior Customer Service RepresentativeTechnical Support (BNE)
