Ken Zapanta

Hi! I’m Ken Tampos Zapanta, a Senior Technical Support Engineer from the Philippines with 4+ years of hands-on experience at Zapier.

What I bring to the table:

• Senior Technical Support Engineer from the Philippines with 4+ years of hands-on experience at Zapier automation, workflow optimization, Security Automation Specialist, and Technical Support.
• Senior-level Zapier expertise, specializing in troubleshooting complex, multi-step automations and integrations.
• Former Technical Support Engineer → Senior Technical Support Specialist, handling advanced, high-impact, and escalated technical cases.
• Strong technical background in Zapier, APIs, webhooks, and custom integrations.
• Responsible for bug verification, root-cause analysis, and approval of feature requests for automation-related issues.
• Directly supports Enterprise and Premier users, delivering top-quality, high-touch technical support.
• Acts as a support resource for the internal team, assisting with complex cases and knowledge sharing.
• Proven ability to quickly understand, debug, and optimize complex workflows and system connections.
• Hands-on experience working with CRMs, project management tools, and e-commerce platforms.
• Extensive support experience across email and live chat, with clear, professional, and effective communication.

Why clients work with me:

• Strong balance of deep technical problem-solving and customer-first support.
• Focused on efficient, reliable, and scalable automation solutions.
• Fast learner, highly adaptable, and comfortable working with new tools and systems.
• Committed to continuous improvement and delivering measurable business value.
• Passionate about helping businesses streamline processes, reduce manual work, and maximize automation ROI.
• Confident in building, troubleshooting, and optimizing Zapier workflows from simple automations to enterprise-level solutions.

Senior Technical Support Engineer | Automation Expert at Zapier.com (2022-07 – 2025-07)

As part of the Premium team we need to provide a stellar service to company plans users

• Supports Zapier technical Support Engineers tier 1 & 2
• Help customers in building and resolving issues with their automation & integration
• Provide assistance for SAML(SOO) & SCIM (security system)
• Provide assistance in 9000+ applications for automation & Integration
• Assisting complex issues customers by reading the HTTP Calls & Rest API knowledge-based information
• Assist customer's via screen recordings
• Assist customer's concerns from free to paid plans via Chats & emails
• Verifying Bugs and Possible Feature Request

Customer Support Representative at Abra (2022-03 – 2022-07)

Project | Email

• Crypto currency assistance
• KYC Verification
• Complaint & Dispute Handling for Clients
• Inbound emails

Corporate Sales Representative (Internet Service Provider) at Infinivan (2021-01)

Office Staff / Field Officer (sales) / Emails / Phone Call / prospecting clients

• Prospecting clients through phone, email, and chat
• Setting up meetings for interested clients
• Conduct on-site visits to provide customers with detailed, product-related information

On the Job Training - Customer Experience and Retail Operation at MAYNILAD WATER SERVICE COMPANY (MWSS) (2017-09 – 2017-12)

Bachelor of Science in Business Administration Major in Marketing Management – ICCT COLLEGES (2014-01 – 2018-01)

High School Diploma – East Manila Integrated School (2009-01 – 2014-01)