Apple Rose Escalicas

Coordinated with warehouse and transportation teams to ensure timely deliveries. Managed returns, complaints, and delivery issues with professionalism. Oversaw inbound and outbound processing within warehouse operations.

CUSTOMER RELATION ASSISTANT - AAI WORLDWIDE LOGISTIC

(2023-08 - 2026-02)

• Coordinated with warehouse and transportation teams to ensure timely deliveries.
• Managed returns, complaints, and delivery issues with professionalism.
• Oversaw inbound and outbound processing within warehouse operations.
• Maintained attention to detail in reports and documentation.
• Executed time management and multitasking in a fast-paced environment.

CUSTOMER SERVICE REPRESENTATIVE - BENELUX FREIGHT AND LOGISTIC PHIL. CORP.

(2022-09 - 2023-07)

• Resolved customer inquiries regarding Balikbayan box status and delivery concerns through effective communication.
• Provided accurate updates to customers, ensuring timely resolution of issues.
• Facilitated clear communication between customers and operations team to enhance service delivery.

OFFICE STAFF MEMBERS - SPEEDWORKS COURIER SERVICES CORP.

(2012-01 - 2022-02)

• Encoded statements of account for Bank of the Philippine Islands with high accuracy.
• Coordinated with area personnel to track delivery and status of statements of account.
• Ensured timely submission of reports to meet organizational deadlines.

HOTEL & RESTAURANT SERVICES - COLEGIO DE SAN GABRIEL ARCHANGEL (2010)