Araah Omandam

BSN graduate and healthcare virtual assistant with 2 years of VA/call-center experience and supervised clinical experience. Skilled in patient/client communication, documentation, scheduling support, medical terminology, task prioritization, and healthcare workflows. Familiar with AdvancedMD, Athenahealth, and eClinicalWorks, with strong attention to detail and the ability to adapt quickly to client-specific systems and processes.

Experienced in remote work, information handling, problem solving, and professional communication. Nursing licensure examination not yet taken.

Virtual Assistant / Call Center Support - OBi

(2023-09 - 2025-08)

• Handled high-volume client interactions and telephone-based support with a professional, patient, and service-focused approach.
• Gathered relevant information, addressed client concerns, provided clear responses, and followed established procedures for resolution or escalation.
• Maintained accurate information and documentation while managing multiple requests and priorities in a fast-paced remote environment.
• Used active listening, empathy, problem solving, and professionalism to support positive client experiences.
• Worked independently and collaboratively while adapting to changing workflows, performance expectations, and time-sensitive tasks.
• Handled client information responsibly with discretion, accuracy, and respect for confidentiality.

Online ESL Teacher - Native Camp

(2025-09 - 2026-08)

• Provided individualized online instruction using clear, professional communication and a patient, service-oriented approach.
• Managed schedules, learner records, lesson preparation, and multiple time-sensitive responsibilities in a remote setting.
• Documented learner progress and communicated feedback accurately and professionally.
• Adapted communication to different learners and situations through active listening, patience, and strong interpersonal skills.

Bachelor of Science in Nursing (BSN) - Nursing - Andres Bonifacio College (ABC) Dipolog City, Philippines