Junrey Yabo

Highly accomplished professional with nearly a decade of experience specializing in high-level administrative support, sales-driven lead generation, and efficient CRM management. Expert at serving as a welcoming first point of contact and leveraging advanced sales skills to convert cold inquiries into active, nurtured leads. Proven track record in managing complex data, conducting thorough research, and optimizing workflows for maximum operational efficiency.

Committed to accuracy, initiative, and delivering exceptional client communication to support fast-paced Australian real estate teams.

MEDICAL VIRTUAL ASSISTANT - Patient Care Coordinator - Remote Coworker - Remote

(2025-08)

• Manage medication refills and coordinate complex appointment schedules to ensure continuity of care and optimal clinic operations.
• Review and audit referral and insurance documentation to ensure 100% data accuracy and compliance with regulatory standards.
• Direct digital communications, closing patient cases only after ensuring all documentation requirements and concerns are fully addressed.

TRAINER - STAFF COACH - HR - Virtual Legal Assistants Limited - Remote

(2024-05 - 2025-05)

• Developed and delivered specialized training on correct administrative procedures to ensure 100% adherence to company and industry standards.
• Monitored staff performance and coached team members to achieve a verified 80% improvement in operational efficiency.
• Streamlined onboarding processes for new employees while managing diverse administrative tasks for the leadership team.

ASSISTANT TEAM LEADER - Peak Support - Remote

(2022-09 - 2024-05)

• Collaborated with leadership to coordinate daily team activities and ensure smooth operations.
• Monitored staff performance, identifying "Areas for Improvement" (AFIs) and coaching team members to achieve efficiency.
• Tracked departmental metrics and implemented strategies to achieve quality goals.

INTAKE RRS-QA - Peak Outsourcing - Dumaguete, Philippines

(2021-08 - 2022-09)

• Specialized in auditing information to complete intake forms and retrieve critical records for legal and medical purposes, such as personal injury cases.
• Monitored call quality and compliance standards to ensure all interactions met professional and regulatory requirements.

CSR - SALES - TECHNICAL - The Results - Cebu, Philippines

(2016-06 - 2021-12)

• Handled high-volume incoming calls, providing accurate product information and managing customer data with high precision.
• Identified sales opportunities during support calls, promoting product features to maximize revenue and client satisfaction.

Bachelor of Science - Education - English - Jose Rizal Memorial State University - Siocon Campus (2013-06 - 2015-06)