Ronie Lingat

Healthcare operations professional with 3 years of U.S. healthcare experience supporting a high-volume orthopedic practice through patient coordination, appointment scheduling, insurance verification, referrals, prior authorizations, MRI/imaging coordination, and EHR administration. Experienced in working remotely with providers, clinical staff, imaging centers, and patients while maintaining accurate documentation and ensuring efficient healthcare workflows. Strong background in customer service, healthcare administration, and operational support with excellent attention to detail and communication skills.

Patient Care Coordinator at Pacific Crest Orthopedics (2023-06 – Present)

• Coordinate patient appointments, follow-ups, and provider schedules for a U.S.-based orthopedic practice.
• Verify insurance eligibility, benefits, and authorization requirements prior to appointments and procedures.
• Process referrals and coordinate care with specialists, imaging centers, and healthcare providers.
• Schedule MRI and diagnostic imaging appointments while ensuring timely communication with patients and providers.
• Maintain accurate patient records and clinical documentation using DrChrono EHR, Zendesk, and NextPatient.
• Handle inbound and outbound patient communication regarding appointments, documentation, insurance, and treatment coordination.
• Resolve scheduling conflicts, documentation issues, and patient inquiries in a fast-paced remote healthcare environment.
• Support operational workflows to improve appointment accuracy, documentation quality, and patient experience.

Virtual Assistant at Leah Ford Coaching (2025-08 – Present)

• Manage calendars, appointments, and administrative workflows for an international coaching business.
• Maintain operational trackers, spreadsheets, and project documentation across multiple platforms.
• Coordinate client communications, follow-ups, and scheduling activities.
• Support reporting, task management, and workflow organization using Google Workspace, Trello, Slack, Zoom, and Calendly.
• Assist with process documentation and operational improvements to increase efficiency.

Customer Service Representative at Alorica Philippines (2019-06 – 2021-05)

• Delivered high-quality customer support through phone, email, and chat channels.
• Resolved customer concerns efficiently while maintaining service quality and documentation accuracy.
• Consistently met performance, productivity, and customer satisfaction targets.

Bachelor of Science in Business Management — Major in Operations Management – Cavite State University