Jessica Daclan
Sales, customer service, cold calling, BA and appointment setter
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About
Experience and energetic in handling sales, cold calling, BA, customer service and appointment setter. An ambitious person who has developed a mature and responsible approach to any task that I undertake, or any situation that I am presented with. As a graduate with over 7 years of experience in those industries, I am excellent at working with others to achieve a certain objective on time with excellence.
Experience
Customer Service at Tech Mahindra (2017-01 – 2018-05)
Providing customer service, technical support, and billing assistance for the former Sprint mobile network
- Handled customer service for Sprint mobile network
- Provided technical support and billing assistance
Customer Service at TeleTech (2018-06 – 2019-09)
Typically involves handling billing, customer service, or tech support for telecommunications customers. While considered manageable.
- Handled billing for telecommunications customers
- Provided customer service and technical support
Customer Service at Sykes Asia's Inc (2020-10 – 2020-11)
Proactively calling patients or providers to manage administrative tasks, such as scheduling, follow-ups, and insurance verification.
- Made proactive outbound calls to patients and providers
- Managed scheduling and follow-ups
- Verified insurance information
Customer Service at Sykes Asia's Inc (2020-12 – 2021-02)
Handle customer inquiries, order placement, tracking, and issue resolution (delays, incorrect items) for food delivery apps.
- Handled customer inquiries for food delivery apps
- Managed order placement and tracking
- Resolved issues related to delays and incorrect items
Customer Service at Sykes Asia's Inc (2022-05 – 2022-08)
Assisting patients, providers, or insurance members with inquiries regarding benefits, claims, scheduling, and pharmacy orders.
- Assisted patients and providers with benefit inquiries
- Managed claims and scheduling
- Handled pharmacy orders
BA, Cold Calling and Appointment Setter at ClevrCare (2023-01 – 2023-08)
Making outbound calls, following scripts to introduce services, qualifying leads, and scheduling appointments for the sales team.
- Made outbound calls to prospects
- Followed scripts to introduce services
- Qualified leads for the sales team
- Scheduled appointments
Education
High School Diploma – Maghaway National Highschool (2012-06 – 2015-04)
Bachelor in Secondary Education Major in English – College Of Technological Sciences - Cebu (2015-06 – 2018-04)
