Cassandra Rodeo

Customer support and operations professional with 7+ years of experience across travel, hospitality, telecommunications, retail, logistics, and sales, supporting US and Australian clients. Adept at managing customer and operational processes, with strong experience across CRM, booking, communication, and support systems. Experienced in reservations, escalations, refunds, remote coordination, and resolving customer issues efficiently and accurately.

Travel and Operations Coordinator at Into the Wild Escapes (2024-08 – Present)

• Manage the guest journey from booking to post-stay, handling reservations, check-ins, refunds, and escalations. Coordinate housekeeping, maintenance, and service providers with remote teams and property partners to keep operations running smoothly.

Customer Happiness Champion at Sendle - (Project-based) (2024-05 – 2024-08)

• Provided live chat and email support in a logistics environment, assisting customers with parcel tracking, delivery issues, escalations, and claims.

Executive Services Specialist II at Cloudstaff (2022-03 – 2024-01)

• Managed flight and hotel reservations, car rentals, and event bookings using Amadeus, handling modifications, cancellations, and refunds accurately and efficiently.

Sales Executive at AT&T Mobility Sales and Services (2020-10 – 2022-03)

• Supported AT&T mobility customers with billing, account and service enquiries, basic technical troubleshooting, and product recommendations while identifying sales opportunities.

Payroll and Accounting Assistant at Royal View Mansion (2020-03 – 2020-10)

Travel Expert at Virgin Australia (2019-06 – 2019-12)

Customer Service Representative at 1800flowers.com - Seasonal account (2019-04 – 2019-06)

Bachelor of Science in Accountancy – St. Vincent de Ferrer College of Camarin (2021)

Bachelor of Science in Accounting Technology – Rizal Technological University (2020)