Junard Salang
Remote Operations Support Professional
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About
Remote Operations Support Professional with 8+ years of experience supporting US-based businesses through lead generation, appointment setting, market research, CRM management, data entry, and administrative support. Experienced in maintaining accurate records, managing customer information, coordinating follow-ups, and supporting workflow automation using tools such as Zapier, Make, GoHighLevel, and AI productivity tools.
Experience
Lead Generation Specialist at Select VoiceCom (2019-01 – 2026-01)
- Managed inbound and outbound customer inquiries for home improvement services.
- Qualified leads and scheduled appointments with appropriate contractors.
- Maintained accurate customer records and lead information in CRM systems.
- Performed data entry, record updates, and administrative tasks to ensure information accuracy.
Market Researcher at Dynata Global (2018-01 – 2018-12)
- Conducted structured surveys following company guidelines.
- Entered and verified customer responses with accuracy.
- Ensured data quality by following established procedures.
IT Support & Administrative Assistant at Dohera Hotel (2017-01 – 2018-12)
- Provided technical support for office computers and multimedia equipment.
- Assisted with file organization and administrative documentation.
- Supported hotel events through technical setup and operational assistance.
- Helped maintain organized digital records and office systems.
Education
Information Technology – Intellisense Institute of Technology (2017-01 – 2017-12)
