Ashley Memevegni
Customer care representative French bilingual
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About
Bilingual French-English support professional with 4+ years of experience in customer support and technical troubleshooting. Experienced in handling incidents, resolving customer issues, and collaborating with cross-functional teams. Familiar with ticketing tools, CRM systems, and agile environments. Strong ability to manage multiple tasks, prioritize effectively, and ensure high-quality service delivery.
Experience
Customer Care Specialist at Tenerity Philippines (2023-01 – 2025-01)
Managed customer incidents and resolved issues within SLA, collaborated with internal teams for service operations, and supported process improvements.
- Managed customer incidents and resolved issues within SLA
- Collaborated with internal teams to ensure smooth service operations
- Supported process improvements and service optimization
- Handled high-volume support across multiple channels
Technical Support Representative at TELUS Philippines (2020-01 – 2021-01)
Provided technical troubleshooting and issue resolution with incident logging and tracking using internal systems.
- Provided technical troubleshooting and issue resolution
- Logged and tracked incidents using internal systems
- Ensured timely resolution and escalation when needed
- Delivered high-quality customer support
Customer Service Representative at MTN Benin (2017-01 – 2018-01)
Assisted customers with account and service issues while maintaining accurate records and data integrity.
- Assisted customers with account and service issues
- Maintained accurate records and ensured data integrity
Education
Bachelor of Arts in Journalism – IPLC Manila
Certificate in Korean Language – Sun Moon University
High School Diploma – Lycée Ste Félicité
