French Bilingual Customer Care Specialist - Tenerity Corp Philippines - Metro Manila, Philippines
(2021-01)
- Uses critical thinking to break down problems, evaluate solutions and make decisions.
- Handles over 30 calls and replied to over 50 emails daily.
- Uses Microsoft Word, Verint, Niceone, Avaya, Kana, Microsoft Teams and other softwares to create documents, make calls and carry out other customers service related duties.
- Resolves problems, improved operations and provided exceptional service.
- Demonstrates respect, friendliness and willingness to help wherever needed.
- Uses coordination and planning skills to achieve results according to schedule.
- Improves operations through consistent hard work and dedication.
- Works flexible hours across night, weekend and holiday shifts.
- Exceeds goals through effective task prioritization and great work ethic.
- Increases customer satisfaction by resolving issues.
- Maintains excellent attendance record, consistently arriving to work on time.
- Actively listens to customers' requests, confirming full understanding before addressing concerns.
- Develops team communications and information for meetings.
- Works to maintain outstanding attendance record, consistently arriving to work ready to start.
- Delivers services to customer locations within specific timeframes.
- Onboarded new temps by entering employee information into systems.
Self Employed - Mel'O Natural Juice - Douala, Cameroon
(2018-04 - 2019-08)
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Improved operations through consistent hard work and dedication.
- Developed and maintained courteous and effective working relationships.
Digital Sales Assistant - ECOBANK Buea - Buea, Cameroon
(2017-09 - 2018-03)
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Successfully installed the new Mobile Banking Application and educated customers on its use.
Sales Brand Ambassador - MTN BUEA - Buea, Cameroon
(2016-08 - 2017-09)
- Communicated product value, quality and style to educate and entice potential customers.
- Learned products inside and out to give best possible demonstrations and answer consumer questions.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Provided customer service using extensive knowledge of MTN Mobile Money.
- Rang up customers by processing cash and credit payments to complete 75 sales transactions on average.
- Collaborated with team members to achieve target results.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used Microsoft Word and other software tools to create documents and other communications.
