Swiri Melvis

Experienced Customer Care Specialist with over 3 years of experience in Call Center. Excellent reputation for resolving problems and improving customer satisfaction.

Dedicated Customer

Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

French Bilingual Customer Care Specialist - Tenerity Corp Philippines - Metro Manila, Philippines

(2021-01)

• Uses critical thinking to break down problems, evaluate solutions and make decisions.
• Handles over 30 calls and replied to over 50 emails daily.
• Uses Microsoft Word, Verint, Niceone, Avaya, Kana, Microsoft Teams and other softwares to create documents, make calls and carry out other customers service related duties.
• Resolves problems, improved operations and provided exceptional service.
• Demonstrates respect, friendliness and willingness to help wherever needed.
• Uses coordination and planning skills to achieve results according to schedule.
• Improves operations through consistent hard work and dedication.
• Works flexible hours across night, weekend and holiday shifts.
• Exceeds goals through effective task prioritization and great work ethic.
• Increases customer satisfaction by resolving issues.
• Maintains excellent attendance record, consistently arriving to work on time.
• Actively listens to customers' requests, confirming full understanding before addressing concerns.
• Develops team communications and information for meetings.
• Works to maintain outstanding attendance record, consistently arriving to work ready to start.
• Delivers services to customer locations within specific timeframes.
• Onboarded new temps by entering employee information into systems.

Self Employed - Mel'O Natural Juice - Douala, Cameroon

(2018-04 - 2019-08)

• Carried out day-to-day duties accurately and efficiently.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Collaborated with team members to achieve target results.
• Identified issues, analyzed information and provided solutions to problems.
• Worked with customers to understand needs and provide excellent service.
• Improved operations through consistent hard work and dedication.
• Developed and maintained courteous and effective working relationships.

Digital Sales Assistant - ECOBANK Buea - Buea, Cameroon

(2017-09 - 2018-03)

• Collaborated with team members to achieve target results.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Identified issues, analyzed information and provided solutions to problems.
• Successfully installed the new Mobile Banking Application and educated customers on its use.

Sales Brand Ambassador - MTN BUEA - Buea, Cameroon

(2016-08 - 2017-09)

• Communicated product value, quality and style to educate and entice potential customers.
• Learned products inside and out to give best possible demonstrations and answer consumer questions.
• Organized and stocked merchandise to keep necessary levels for sales demand.
• Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
• Provided customer service using extensive knowledge of MTN Mobile Money.
• Rang up customers by processing cash and credit payments to complete 75 sales transactions on average.
• Collaborated with team members to achieve target results.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Used Microsoft Word and other software tools to create documents and other communications.

Master Of Arts - Language Interpretation And Translation - Advanced School of Translators And Interpreters (2016-07)

Bachelor Of Law - Law (Pre-Law) - University of Buea (2010-10)