Auwee Alonzo

I am a dedicated Customer Service Representative with hands-on experience supporting clients across different industries. I focus on clear communication, quick problem-solving, and delivering a smooth, positive experience for every customer.

Customer Support Representative (Chat, Email. Voice) - Microsourcing Phils. Inc

(2024-01 - 2026-12)

• Provide exceptional customer service, including excellent communication, responsive follow-through, and advocacy for customers' issues within internal departments.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Answer queries and concerns via email, chat, and phone.

Customer Service Representative - Everise Phils.

(2022-01 - 2024-12)

• Answer phone calls and respond to inquiries from patients, healthcare providers, and insurance companies.
• Verify insurance eligibility and coverage details, including copayments, deductibles, and any pre-authorizations required for services.
• Explain financial responsibilities to patients and assist them in understanding insurance benefits and billing procedures.

Customer Support (Chat and Email) - Foundever (Former Sykes Asia Inc.)

(2020-01 - 2022-12)

• Suggest articles to the knowledge base in an effort to promote self-help for our customers.
• This includes simple New Orders and Needs Address Orders.
• Communicate with vendors through chat for order status or any issues related to orders.

Therapist/ Facialist - SkinRx Face & Body Wellness

(2018-01 - 2019-12)

• Uphold hygiene standards and follow health and safety regulations.
• Be the primary customer-facing representative of Remedy and will help assist in nurse or doctor procedures
• Provide detailed medicine instructions to the patients after procedures.

Customer Service Representative - TechMahindra Ltd.

(2015-01 - 2015-12)

• Maintain relationships with current customers by providing them with product information and promotional offers.
• Provide excellent customer service and other individuals seeking assistance by answering questions about products or services, processing orders, and handling complaints.

Email Support - Teleperformance Phils.

(2013-01 - 2014-12)

• Communicating with customers through emails.
• Recognize and escalate priority problems in accordance with Client standards.
• Perform basic troubleshooting when necessary.
• Follow standard operations and procedures.

Food Attendant/ Receptionist - Katips Bar and Grillery

(2010-01 - 2010-12)

• Anticipate guests' needs and exceed customer service expectations.
• Relay important information about orders, allergies, and special requests to the appropriate person.
• Maintain composure in a fast-paced environment.
• Respond urgently and appropriately to any concerns.
• Greet clients warmly and maintain friendly interactions.

Business Information Management - Business Information Management - Asian Institute of computer studies (2011-01 - 2013-12)