Benedict Agus

I am eager to apply the knowledge and skills I have acquired to contribute effectively to your team. I am confident that my attention to detail, accuracy, and ability to work efficiently under deadlines will make me a valuable asset in maintaining the integrity and organization of your company's data.

Help Desk Officer at Provincial Government of Laguna (2025-09 – 2026-04)

Responsible for accurately encoding patient information into the hospital's database and providing support to patients and healthcare staff.

• Responsible for accurately encoding patient information into the hospital's database, ensuring data integrity and confidentiality.
• Served as a dedicated detail at San Pablo City District Hospital, gaining comprehensive experience in a healthcare setting.
• Appointed as Help Desk Officer Team Leader by the Provincial Health Office, demonstrating leadership capabilities and organizational skills throughout a 6-month assignment.
• Assisted patients in navigating and securing financial assistance programs, showcasing empathy and problem-solving skills.
• Actively contacted patients' relatives and Barangay Captains to facilitate support and assistance for patients, highlighting strong communication and coordination abilities.

Dining Staff (Intern) at Paseo Premiere Hotel (2025-02 – 2025-05)

Provided exceptional customer service in a dining environment and managed restaurant operations.

• Provided exceptional customer service to a diverse clientele, ensuring a positive dining experience and fostering repeat business through attentive and personalized service.
• Managed order taking, food and beverage delivery, and table maintenance efficiently, contributing to smooth restaurant operations and high customer satisfaction.
• Collaborated effectively with kitchen and bar staff to ensure accurate and timely order fulfilment, demonstrating teamwork and communication skills in a fast-paced environment.

Junior Front End Developer (Intern) at Card MRI Development Institute inc. (2021-01 – 2021-02)

Built and maintained responsive websites using modern web technologies and collaborated with development teams.

• Built and maintained responsive websites using HTML, CSS, and JavaScript. Collaborated with the team to add features and optimize code, boosting user engagement.
• Developed interactive interfaces, focusing on reusable components and performance. Participated in code reviews to maintain quality and reduce bugs. Worked closely with the team to ensure visual appeal and usability.

Bachelor of Science in Hospitality Management – Pamantasan ng Lungsod ng San Pablo (2021 – 2025)

Diploma in Information And Communication Technology – CARD-MRI Development Institute, Inc. (2019 – 2021)