Brenda Cabardo

A confident, goal-oriented and highly-organized individual seeking opportunities in your organization where I could utilize my knowledge, skills and abilities and to further develop it into more productive and effective professional growth.

Health Advocate - Optum, United Healthcare

(2022-12 - 2024-02)

• Answer incoming phone calls from health care providers and members and identify the type of assistance the caller needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits).
• Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller.
• Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and members.
• Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends.
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).

Teacher Intern - San Pedro Relocation Center National High School

(2021-10 - 2022-10)

• executes daily lesson plan, including the planning of activities for all classes.
• Develops instructional materials and implements questioning and discussion techniques that promote student participation and knowledge acquisition.
• provides feedback for students, and keeping students' record for evaluation.

Bachelor of Secondary Education - Major in English - Polytechnic University of the Philippines (2018 - 2022)

High School Diploma - Humanities and Social Sciences - San Pedro Relocation Center National High School (2012 - 2018)