Elshia Mahamis
Customer Recoveries Advocate
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About
Results-driven professional with strong communication, leadership, and problem-solving skills seeking an opportunity to contribute to organizational success while continuously enhancing my skills and expertise.
Experience
Customer Recoveries Advocate - Tala Philippines
(2025-08 - 2026-06)
- Assisted customers with overdue accounts by providing payment solutions. Coordinated with clients to ensure timely payment of accounts.
- Negotiated repayment arrangements, resolving account concerns, and ensuring compliance with company policies while maintaining positive customer relationships and maximizing account recovery.
Credit and Collection Coordinator - SANY–ZWM MACHINERIES
(2023-05 - 2024-08)
- Managed accounts receivable and monitored outstanding customer balances.
- Coordinated with clients to ensure timely payment of accounts.
- Resolved billing discrepancies and account-related concerns.
- Maintained accurate financial records and collection reports.
Collection Team Leader - WE FUND
(2021-04 - 2021-12)
- Led and supervised collection specialists to achieve collection targets.
- Monitored agent performance and provided coaching and development.
- Handled escalated customer concerns and complex collection cases.
- Prepared performance reports and monitored key performance indicators.
Collection Specialist - WE FUND
(2020-02 - 2021-04)
- Managed delinquent accounts through outbound collection efforts.
- Negotiated payment arrangements and resolved customer concerns.
- Achieved collection goals while maintaining professional customer service.
Junior Credit Advisor - HC Consumer Finance Philippines (Home Credit)
(2018-01 - 2020-02)
- Monitored customer accounts and payment behavior.
- Assisted customers in maintaining good credit standing.
- Addressed customer inquiries regarding account status and payment options.
Accounts Receivable Clerk - Armature Inc.
(2016-06 - 2017-03)
- Processed customer payments and maintained receivable records.
- Prepared invoices and reconciled customer accounts.
Quality Checker - UNILAB (Project by Tahanang Walang Hagdanan)
(2012-12 - 2014-01)
- Conducted quality inspections and product verification.
Education
Computer Programming (TESDA Graduate) - Computer Programming - Institute of Creative Computer Technology (2009-05 - 2010-01)
Secondary Education - San Jose High School (2005 - 2009)
Primary Education - Lores Elementary School (1999 - 2004)
