Elshia Mahamis

Results-driven professional with strong communication, leadership, and problem-solving skills seeking an opportunity to contribute to organizational success while continuously enhancing my skills and expertise.

Customer Recoveries Advocate - Tala Philippines

(2025-08 - 2026-06)

• Assisted customers with overdue accounts by providing payment solutions. Coordinated with clients to ensure timely payment of accounts.
• Negotiated repayment arrangements, resolving account concerns, and ensuring compliance with company policies while maintaining positive customer relationships and maximizing account recovery.

Credit and Collection Coordinator - SANY–ZWM MACHINERIES

(2023-05 - 2024-08)

• Managed accounts receivable and monitored outstanding customer balances.
• Coordinated with clients to ensure timely payment of accounts.
• Resolved billing discrepancies and account-related concerns.
• Maintained accurate financial records and collection reports.

Collection Team Leader - WE FUND

(2021-04 - 2021-12)

• Led and supervised collection specialists to achieve collection targets.
• Monitored agent performance and provided coaching and development.
• Handled escalated customer concerns and complex collection cases.
• Prepared performance reports and monitored key performance indicators.

Collection Specialist - WE FUND

(2020-02 - 2021-04)

• Managed delinquent accounts through outbound collection efforts.
• Negotiated payment arrangements and resolved customer concerns.
• Achieved collection goals while maintaining professional customer service.

Junior Credit Advisor - HC Consumer Finance Philippines (Home Credit)

(2018-01 - 2020-02)

• Monitored customer accounts and payment behavior.
• Assisted customers in maintaining good credit standing.
• Addressed customer inquiries regarding account status and payment options.

Accounts Receivable Clerk - Armature Inc.

(2016-06 - 2017-03)

• Processed customer payments and maintained receivable records.
• Prepared invoices and reconciled customer accounts.

Quality Checker - UNILAB (Project by Tahanang Walang Hagdanan)

(2012-12 - 2014-01)

• Conducted quality inspections and product verification.

Computer Programming (TESDA Graduate) - Computer Programming - Institute of Creative Computer Technology (2009-05 - 2010-01)

Secondary Education - San Jose High School (2005 - 2009)

Primary Education - Lores Elementary School (1999 - 2004)