Camille Mariano

Detail-oriented customer service professional with experience supporting healthcare providers in a fast-paced BPO environment. Demonstrated ability to analyze information, follow detailed procedures, maintain data accuracy, and handle confidential information with integrity. Highly organized with strong analytical and problem-solving skills, seeking an Image Annotation Specialist position where precision, consistency, and attention to detail will contribute to the development of high-quality AI and machine learning datasets.

Healthcare Provider Service Representative - Optum

(2024-09 - 2026-03)

• Assisted healthcare providers with benefit verification, claims status, eligibility, and authorization inquiries.
• Reviewed account information for accuracy while maintaining strict compliance with company policies and data privacy regulations.
• Investigated and resolved complex cases through careful analysis and adherence to established procedures.
• Documented customer interactions accurately using internal systems.
• Maintained productivity and quality standards in a fast-paced environment.
• Handled confidential healthcare information with professionalism and discretion following HIPAA.
• Collaborated with internal teams to resolve issues efficiently and improve customer experience.

Senior High School Teacher - Westbridge Institute of Technology

(2023-09 - 2024-06)

• Developed structured lesson plans aligned with curriculum standards and institutional requirements.
• Assessed student performance using objective criteria and maintained accurate academic records.
• Prepared reports and documentation with consistency, accuracy, and timeliness.
• Communicated complex information clearly to students, parents, and administrators

Bachelor of Secondary Education - English - San Mateo Municipal College (2023)