TECHNICAL SUPPORT ENGINEER at Actionlabs IT Services Phils. Corp. (2022-08 – Present)
- Software and hardware maintenance. Preventive maintenance or break-fix when needed.
- Installation (hardware and software) of Printer, CCTV, POS, or Biometrics.
- Migration of Windows, Account Domain and other software needed.
- Troubleshooting of network connection and server problems.
- Conduct backup of all operational and other data needed.
- Prepare recommendation, and other reports or documentation needed included all service done.
- Perform other duties assigned by Team Lead or immediate supervisor.
IT/COMPUTER TECHNICIAN at AL-SHEFA POLYCLINIC (2009-11 – 2019-12)
- Network Admin. Checking LAN/WAN flow in the system.
- Administer network workstations using one or more TCP/IP networking protocols.
- Install, configure and maintain Ethernet networks, network cabling, and other related equipment.
- Perform and/or oversee network application-related development, installation, and upgrades.
- Troubleshoot networks, systems, and applications to identify and correct issues, anticipate issues and develop preventative measures.
- Identify network utilization patterns and their effect on operation/system availability and performance expectations.
- Investigate, recommend and install network enhancements.
- Install and test PCs, fix performance issues, diagnose hardware-related problems, repair PCs in the clinic.
- Maintain the computer system free from virus, spyware, malware and other malicious that can cause the system malfunction.
- Maintaining or repairing all peripherals, new-age storage devices and multiple software that is plugged into or installed on desktops.
- Designing and implementation of the computer network. Testing, installing and connecting various computers in the networks, troubleshoot and diagnose hardware problems, computer repairs and desktops at the clinic.
- Data transferring from other building (old & new clinic files).
- Setting up and maintaining the backup system for file servers and in-clinic desktop computers.
- Day to day technical support on the clinic. CCTV Operator.
- Setup and Maintain Medical Equipment such as Treadmill, Ultrasound, Dental Machine and other medical equipment that connected to the computer.
- IT Head Assistant.
