Catherine Gioca

I'm a dedicated professional with a background in education, five years and 10 months in the BPO industry, and experience as an Administrative Assistant. Transitioning from teaching to customer service, I've honed strong communication, problem-solving, and customer satisfaction skills. I'm eager to leverage my diverse experience to advance my career.

Client Service Officer (Financial Planning Assistant) at QWRK (2024-04 – Present)

• Provide administrative support to advisers, assist with financial planning tasks, and liaise with super funds and call insurance providers.

ESL Teacher at Funnyedu (2024-04 – 2024-09)

Customer Service Representative at Wipro (2022-04 – 2024-03)

• Book, change and cancel flights.
• Process general questions such us name correction, baggage allowance, seat assignment and billing concerns etc.

Client Service Officer at Teleperformance (2018-10 – 2022-03)

• Book, change and cancel flights, hotels and package reservation.
• Checking options and provide solutions to general concerns and billing queries.

ESL Teacher at 51 talk (2019-10 – 2020-05)

ESL Teacher at Private Tutoring (2021-06 – 2022-04)

ESL Teacher at 3D Universal English (2018-01 – 2018-04)

ESL Teacher at SMEAG (2017-07 – 2017-09)

Customer Service Representative at Concentrix (2017-11 – 2018-02)

• Provide answers to DVD and CD rental concerns.
• Assist with billing queries.

ESL Teacher at IEnglish (2024-09 – Present)

Bachelor of Elementary Education in Elementary Education – De La Salle Andres Soriano Memorial College (2016 – 2017)

– Don Andres Soriano Memorial Highschool (2012 – 2013)

– Apid Elementary School (2008 – 2009)