Catherine Gioca
Customer Service Representative, Client Service Officer, Teacher
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About
I'm a dedicated professional with a background in education, five years and 10 months in the BPO industry, and experience as an Administrative Assistant. Transitioning from teaching to customer service, I've honed strong communication, problem-solving, and customer satisfaction skills. I'm eager to leverage my diverse experience to advance my career.
Experience
Client Service Officer (Financial Planning Assistant) at QWRK (2024-04 – Present)
- Provide administrative support to advisers, assist with financial planning tasks, and liaise with super funds and call insurance providers.
ESL Teacher at Funnyedu (2024-04 – 2024-09)
Customer Service Representative at Wipro (2022-04 – 2024-03)
- Book, change and cancel flights.
- Process general questions such us name correction, baggage allowance, seat assignment and billing concerns etc.
Client Service Officer at Teleperformance (2018-10 – 2022-03)
- Book, change and cancel flights, hotels and package reservation.
- Checking options and provide solutions to general concerns and billing queries.
ESL Teacher at 51 talk (2019-10 – 2020-05)
ESL Teacher at Private Tutoring (2021-06 – 2022-04)
ESL Teacher at 3D Universal English (2018-01 – 2018-04)
ESL Teacher at SMEAG (2017-07 – 2017-09)
Customer Service Representative at Concentrix (2017-11 – 2018-02)
- Provide answers to DVD and CD rental concerns.
- Assist with billing queries.
ESL Teacher at IEnglish (2024-09 – Present)
Education
Bachelor of Elementary Education in Elementary Education – De La Salle Andres Soriano Memorial College (2016 – 2017)
– Don Andres Soriano Memorial Highschool (2012 – 2013)
– Apid Elementary School (2008 – 2009)
