Catherine Serbano
Sales Advisor 2
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About
Detail oriented, analytical, knowledgeable with Billing processes, Sales and Customer Service with 10+ years in Business Process Industry. Goal oriented with metrics and a good team player always aiming for quality and productivity. With background using Salesforce, Rumba Mainframe, Microsoft Apps.
Experience
Sales Advisor 2 - CONCENTRIX - Work From Home
(2024-08 - 2026-03)
Performing Sales by booking rental containers for location or onsite storage, local, long distance and out of state move.
Customer Service Representative - EMAPTA - IBM Building Cyber Park Bagumbayan Eastwood Quezon City
(2024-02 - 2024-07)
Performing Customer Service for Australian Energy – Electricity
Customer Service Representative - ACQUIRE ASIA PACIFIC BPO - WCC Shaw Boulevard Mandaluyong City
(2021-06 - 2024-02)
Performing Sales, Customer Service, Mobile and Internet Troubleshooting, Billing, Retention for Australian Telco
Sales Advisor 1 - CONCENTRIX CVG PHILIPPINES INC. - SLC Keyland Building Ayala Avenue Corner Rufino Street Makati City
(2019-08 - 2021-02)
Performing Sales and Customer Service for International Telco – Mobile Phones and Electronic Gadgets
Collection Specialist - Outsource Network Contact Center and Back Office - CIBI Building Zapote Street Makati City
(2019-02 - 2019-02)
Performing Outbound Collection for Local Telco as buffer pool.
Benefits Consultant – Contract Drafting - ACCENTURE INC. - GLOBAL ONE Building Eastwood Libis Quezon City
(2016-11 - 2018-03)
Performing document drafting for the schedule of benefits, case review, document reporting and high-level audit for contract drafters completed documents
Transaction and Premium Reconciliation Associate – Accounts Reconciliation - ACCENTURE INC. - GLOBAL ONE Building Eastwood Libis Quezon City
(2012-01 - 2016-11)
Performing payment support review, account reconciliation, payment application, statement of account documentation and reports creation.
Enrollment and Eligibility Consultant – Data Analyst - ACCENTURE INC. - GT Tower Building H.V. Dela Costa Street Makati City
(2011-09 - 2012-01)
Performing data indexing, enrollment and eligibility processing for Health Insurance.
Education
Bachelor of Science - Marketing - UNIVERSITY OF MAKATI (2011)
