Catrina Mae Tulaylay
CUSTOMER SERVICE | OPERATIONS | ADMINISTRATIVE SUPPORT
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About
Results-driven professional with over seven years of experience in banking operations, customer service, sales support, and administrative coordination. Adept at managing complex processes, ensuring accurate documentation, and maintaining compliance with policies and regulations. Recognized for exceptional organizational skills, attention to detail and the ability to adapt in fast-paced environments.
Committed to delivering efficient solutions, building strong client relationships and contributing to organizational success.
Experience
Customer Advisor-Officer - Security Bank Corporation
(2023-01)
- Manage end-to-end account opening, maintenance, renewals, and transaction processing.
- Prepare and verify customer documentation.
- Support branch sales and administrative operations.
- Ensure compliance with KYC/AML and internal policies
Service Associate - Asia United Bank
(2019-01 - 2023-12)
- Process daily branch transaction accurately.
- Verify customer documents and financial records.
- Maintained detailed and organized record, ensuring timely encoding and secure storage of physical and digital files.
Education
Bachelor's of Science - Business Administration Major in Marketing Management - Rizal Technological University (2015-01 - 2019-12)
