Jam Ombao

Customer Service Representative with experience in automotive dealership operations, specializing in customer inquiries, service appointment scheduling, service concerns, LTO-related assistance, and insurance renewal coordination. Experienced in customer communication, record keeping, cross-department coordination, and promotional support. Proficient in Microsoft Word, dealership systems, email, Viber, Grammarly, and Canva.

Detail-oriented, adaptable, and committed to providing responsive and professional customer service.

Customer Service Representative - Eastbay Automotive Inc.

(2023-06)

• Handle customer inquiries regarding vehicle maintenance appointments, service concerns, and after-sales assistance.
• Schedule and coordinate customer service appointments based on customer needs and dealership availability.
• Assist customers with LTO-related inquiries, including plate number and OR/CR availability.
• Assist with insurance renewal inquiries and coordination.
• Receive and document customer complaints and service concerns, coordinating with appropriate dealership teams for resolution.
• Coordinate with internal dealership teams to address customer requests and service-related concerns.
• Support dealership service promotions and create customer-facing marketing materials using Canva.
• Maintain accurate customer and appointment records to support efficient daily operations.

Bachelor of Science in Business Administration - Marketing Management - Emilio Aguinaldo College - Cavite (2023)