Chelcea Estrabela

A versatile and customer-focused individual with experience in customer service, passionate about understanding and assisting customers with their needs. Adaptable to different work environments and situations, with strong communication, problem-solving, and interpersonal skills. Eager to continue learning, take on new challenges, and contribute positively to a team while delivering excellent customer experiences.

Customer Service Representative at Concentrix (2025-10 – 2026-08)

• Handled a healthcare financial account
• Up-skilled and handled (2) Line of business

OJT/ Assistant at Mabuting Pastol Multi-purpose Cooperative (2025-01 – 2025-03)

• Assisted in encoding member information into Excel and organizational databases.
• Handled phone calls to gather member details and provided customer service front desk.
• Prepared certificates and booklets for members of the cooperative.
• Organized Ledgers and Payroll for employees.

Community Profilling Staff at Community Profilling Staff (2024-10 – 2025-01)

• Collected information from urban waste managing communities.
• Interviewed and profiled residents working in waste management and collected their data
• Passed data records for community profiling.

Bachelor of Science in Real Estate Management – Philippine Christian University - Manila (2025-08)

Senior High School Graduate in Humanities in Social Sciences – Commonwealth High School - Quezon City (2019-05 – 2025-04)

Junior High School Graduate – Commonwealth High School - Quezon City