Anton Kenneth Cypress

Detail-oriented and customer-focused BS Information Systems graduate with experience in customer service, marketing, lead generation, operations coordination, travel management, and production support. Skilled in handling customer inquiries, conducting outbound calls, generating and qualifying leads, coordinating workflows, managing orders, and maintaining accurate records. Proficient in CRM and digital business tools, POS systems, data management, social media platforms, and operational processes.

Known for strong communication, problem-solving, adaptability, and the ability to work effectively with clients and teams while maintaining accuracy, efficiency, and quality service.

Customer Service Representative at Innoxito (2023-07 – 2023-10)

• Handled customer inquiries and assisted with troubleshooting product or service issues.
• Processed tickets and escalated complex concerns to appropriate departments.

Guest Experience Leader / Service Crew at McDonald's (2024-06 – 2025-11)

• Delivered customer assistance, managed orders, and maintained service quality during peak hours.
• Ensured consistent customer satisfaction through clear communication and attention to detail.

Coordinator / Tour Guide at OTW PH Travel and Tours (2024-01 – 2026-01)

• Coordinated and managed travel arrangements, schedules, and documentation for clients.

Operations and Production Coordinator at Krafty Kai (2026-02 – 2026-06)

• Coordinated daily operations, order fulfillment, and production processes to ensure timely delivery of customer orders.
• Managed customer inquiries, resolved concerns, and provided product and service support.
• Processed and shipped orders while maintaining accurate sales, order, and inventory records.
• Organized schedules and coordinated workflows to support efficient business operations.

Marketing Associate at Extreme Offshore Outsourcing (2026-06 – 2026-09)

• Conducted outbound calls on behalf of clients to gather information, communicate with prospects, and address basic inquiries.
• Generated and qualified leads by researching potential prospects based on client requirements and target criteria.
• Recorded and organized prospect information and call results to support client follow-ups and marketing activities.

BS in Information System – Dr. Filemon C. Aguilar Memorial College of Las Piñas (2023 – 2026)