Joy Tulagan
Customer Service Representative
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About
Skilled Customer Service Representative with over 17 years of experience in an inbound call center, including up-selling, fundamental tech support, and customer assistance. Proficient in major customer service platforms and conflict resolution, with a positive outlook and a desire to acquire additional skills.
Experience
Customer Service Advisor II - Concentrix CVG Philippines
(2013-08)
Answer customer's inquiries related to billing, promotional offers, website, basic troubleshoot, and credit cards product and services.
Customer Service Representative - Sutherland Global Services
(2007-12 - 2013-04)
Answer customer's inquiries related to billing, transaction details, website basic troubleshooting, and company's products and services.
Sr. Traffic Operator - Philippines Long Distance Telephone Company
(1993-08 - 2004-09)
Answer customer's inquiries related to billing, directory assistance, local and international call assistance, Company products and services.
Education
B.S. - Foreign Service - Lyceum of the Philippines (1989 - 1993)
High School Diploma - Quezon City Academy (1985 - 1989)
