Julia Amor
Account Associate Representative – Sales and Billing
Talent
New WashingtonMember since September 26, 2026
Customer Service & Escalation HandlingCall Handling (Inbound/Outbound)Sales Order ProcessingPayment Follow-upBasic Computer TroubleshootingSoft Skills & Active ListeningFlexible and easy to adapt in environment
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Customer Service & Escalation HandlingCall Handling (Inbound/Outbound)Sales Order ProcessingPayment Follow-upBasic Computer Troubleshooting
About
Motivated and organized individual seeking an office based position where I can utilize my communication, organizational, and computer skills while contributing to the company's goals. Eager to learn, take on new responsibilities, and grow professionally within the organization.
Experience
Account Associate Representative – Sales and Billing (Call) at VXI Panorama I (2025-02 – 2026-04)
- Handled customer inquiries related to billing statements, charges, and payment issues.
- Explained billing details clearly and resolved disputes with professionalism and accuracy.
- Promoted products/services to current and potential customers during calls.
- Updated customer records and processed transactions and billing systems.
- Achieved monthly KPIs in both customer satisfaction and sales metrics
Customer Service Representative – Chat Support at Alorica, Centris (2024-08 – 2024-12)
- Answered customers chat, responded to customer inquiries, and resolved product/service issues.
- Used multiple tools to log in customer information and interactions.
- Met or exceeded KPIs such as CSAT and FCR.
- Resolved customer issues related to billing, fees, and payment processing.
Education
Bachelor of Science in Information Technology – Garcia College of Technology (2021-08 – 2024-05)
Skills
Account Associate RepresentativeSales and Billing
