Christian Timajo

Practical Support and Product specialist with proven record of complex technical issues and enhacing the user's exprience. Leveraging a unique blend of deep product knowledge and strategic sales insight.

Account Associate and Sales Agent (2022-11 – 2023-01)

• Handling client's personal telecommunication account for billings, subscriptions and management.
• Provide technical expertise, contributing to the client's understanding about billing and changes implemented by the company.
• Trained for active selling, products and devices that are tailored fit based on customer's needs. Promotes new Products and Packages.

Support Specialist and Product Quality (2023-03 – 2026-03)

• Provide exceptional customer experience with an average of 80% CSAT on a monthly basis.
• Ensures product feedback are forwarded to product developement to secure improvement and up to date system.
• Promote diverse and safe enviroment to our clients by implementing and ensuring app developer adheres to policy.

Floor Support at Concentrix Corporation (2024-01 – 2026-03)

• Provide direct support to other Agents from time to time
• Advise about product and support information

Bachelor of Science in Mechanical Engineering – Technological Institute of the Philippines (2019)