John Ryan Calledo

Highly organized professional with a strong background in customer service and a proven ability to learn new systems quickly. Eager to leverage strong communication, problem-solving, and data entry skills to support the sales team and drive revenue growth as a Sales Support Officer. Strong organizational skills coupled with excellent communication abilities to coordinate office activities and facilitate smooth workflow.

Sales Support Specialist at Wice Logistics Philippines Company Limited (2025-04 – Present)

• Develop pricing strategies for Airfreight, Sea freight, Customs Clearance and local services.
• Negotiate freight rates, service contracts, and sales terms with customers
• Manage the relationship of existing and new accounts by proactively anticipating their needs
• Assist outside sales by receiving and handling enquiries from prospect and customers.
• Evaluate offers from suppliers and negotiate better prices.
• Assist in developing plans and strategies to support Marketing and Sales objectives and goals
• Handling all administrative duties for the sales department team, including scheduling client conferences and meetings.
• Submit on-time and accurate weekly and monthly reports to Head of Sales, Sales (pipeline updates, quotation updates)
• Identify and approach existing and potential clients regularly to strengthen relationships and build long term partnership.

Accounts Coordinator at All Transport network Inc (2022-04 – 2025-04)

• Conduct cold calls of existing accounts to generate new business lane opportunities.
• Input, maintain, and update accurate rates in Cargowise.
• Ensure quotations and SOPs are updated and filed completely in sales designated folder.
• Provide backup for field sales representatives, promptly addressing customer inquiries and requests.
• Create, update, and manage end-to-end Import/Export ocean and air freight files within the cargowise system.
• Prepares and Submit proposal to existing and new clients who are interested about company services.
• Communicate and negotiate with the pricing team, procurement if needed, to secure competitive rates

Import Customer Service Representative at Mercury Freight International Inc (2018-05 – 2022-04)

• Build and maintain relationships with prospective and existing clients.
• Facilitates daily import sea import shipments coordination and correspondence with customers and overseas agents.
• Provides monthly and or weeks/daily reports of monitoring of shipments as required by clients.
• Resolve pricing queries professionally and promptly to reduce pricing- related issues and ensure customer satisfaction.

Domestic Customer Service Representative at CTSI Logistics Philippines Inc (2017-10 – 2018-04)

• Booking management, handling, monitoring, and updating to customer.
• Review shipping documents for accuracy, ensuring consistency with purchase orders and shipping instruction before to proceed booking to shipping lines.
• Manages the entire process, from receiving customer orders to securing vessel space with carriers.

Sales Assistant at RAF International Forwarding Phils Inc (2016-04 – 2017-09)

• Conduct telemarketing and providing customer service
• Collecting sales lead and disseminate to account executives
• Prepare quotations, follow up on bids, and assist new request for quotations.
• Maintain existing customers as Key Account and Local Account.
• Assist in report development based on customer requirements.
• Act as a primary contact for inquiries, providing shipment tracking updates and resolving issues.
• Ensures the accurate hardcopy filing of rate proposals in compliance with the applicable procurement, administrative policies and regulations.

Service Crew at Jollibee Group Corporation (2013-04 – 2013-09)

• Take orders correctly and give helpful menu ideas where necessary
• Welcome customers with a warm and friendly attitude.
• Adhere to all the health and safety and company operation standards.
• Ensure cleanliness and hygiene in the dining places, counters, and equipment.

Bachelor of Science in Airline Business Administration; Major in Marketing and Airfreight Operations – PATTS College of Aeronautics (2016)