Clare Vidal
Customer Service Representative for almost 3 years
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About
Customer Service Representative with over 3 years of experience in BPO and customer support environments. Skilled in handling high-volume inquiries, resolving customer concerns, and delivering excellent service across multiple channels. Known for strong communication skills, adaptability, and the ability to work efficiently under pressure. Passionate about customer satisfaction and continuous learning.
Experience
Customer Service Representative at Cognizant Technology Solutions (2025-01 – 2026-01)
- Handled 60–80 customer interactions daily through phone, chat, and email
- Assisted customers with order tracking, returns, refunds, and account concerns
- Maintained high customer satisfaction and quality scores
- Achieved 90% first-contact resolution rate
- Met AHT and productivity targets consistently
Lead Caller at Fl Connections (2023-04 – 2023-04)
- Conducted outbound calls to prospective clients and qualified leads
- Scheduled appointments for sales representatives and business consultations
- Generated daily lead pipeline through cold calling and follow-up campaigns
- Maintained accurate lead data using CRM systems
- Achieved daily and weekly outreach targets with consistent conversion rates
Customer Service Representative at VCustomer Philippines Inc. (2022-04 – 2023-02)
- Assisted customers with shipment tracking, delivery status, and logistics concerns
- Managed 50–70 calls daily while maintaining service quality
- Maintained 93% CSAT and met attendance targets
- Coordinated with internal teams for delayed or lost package resolutions
- Reduced repeat contacts through proactive issue handling
Customer Service Representative at Concentrix (2021-09 – 2022-02)
- Handled billing concerns, service plan changes, and technical troubleshooting
- Managed 70+ calls per day in a high-volume queue environment
- Guided customers through device and network troubleshooting
- Delivered professional and empathetic customer support
Education
Bachelor of Science in Tourism Management – University of Cebu – Banilad (2019)
Senior High School Graduate – University of Cebu – Banilad
High School Graduate – Talamban National High School
Elementary Graduate – Talamban Elementary School
