Jonash De leon

Energetic Customer Service Representative with almost 10 years of experience in resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Sales/Customer Service Rep / CASHIER / Barista - LIVEWELL / MARKETPLACE

(2024-06)

• Handle cash, credit, or check transactions with customers
• Scan goods and collect payments, ensure pricing is correct
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
• Resolve customer complaints, guide them, and provide relevant information
• Greet customers when entering or leaving establishments

CCTV Operator Control Room Agent / CCTV Operator - FOUR SEASONS BAHRAIN - Bahrain

(2023-03 - 2024-05)

• Monitoring people in different locations to identify instances of suspicious or unusual behavior
• Liaising with security staff or police on the ground to provide detailed intelligence about suspects, such as their appearance, actions, or location
• Knowledge in Opera System
• Handling Lost and Found Inquiry or Database encoding

TECH SUPPORT / CSR - CONCENTRIX PH Call Center - Philippines

(2020-11 - 2022-12)

Responsibilities include

• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
• Consults with users to determine steps and procedures taken to identify and resolve the problem
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Ensure customer satisfaction and provide professional customer support

Customer Service Representative / Starbucks Barista / IT Assistant - MAJID AL FUTTAIM GROUP (Vox Cinemas Bahrain) - Bahrain

(2016-08 - 2020-01)

Responsibilities include

• Provides fast & friendly service
• Accurately rings up sales on cash register, accepts payment, and makes changes
• Prepares food to theatre standards
• Properly operates food service equipment such as, cooking, warming, and popping equipment
• Stocks concessions supplies
• Thoroughly cleans concession stand, food service equipment, cooking equipment, and utensils
• Memorizes concession menu prices and house rules and policies
• Watches for safety or security issues (Trip hazards, lighting, suspicious persons, etc.) and reports to management
• Performs other work-related duties as assigned

Receptionist / Help Desk Officer (Security Company) - DREAM GROUP W.L.L (Bahrain World Trade Centre) - Bahrain

(2012-03 - 2016-03)

Responsibilities include

• Greet all guests who enter in a warm and welcoming manner using guest name when known
• Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further follow up
• Handles unexpected situations and emergencies in a composed and intelligent manner and in accordance with hotel policies and procedures
• Perform other tasks or projects as assigned by management
• Handle customer's complaints, if possible, by taking ownership and notify management immediately
• Follows impeccable telephone etiquette
• Updates guest profiles, preferences and appointments in Book for Time accurately

Bachelor of Science - nursing - Our Lady of Fatima University Valenzuela (2008 - 2012)