Sales/Customer Service Rep / CASHIER / Barista - LIVEWELL / MARKETPLACE
(2024-06)
- Handle cash, credit, or check transactions with customers
- Scan goods and collect payments, ensure pricing is correct
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Resolve customer complaints, guide them, and provide relevant information
- Greet customers when entering or leaving establishments
CCTV Operator Control Room Agent / CCTV Operator - FOUR SEASONS BAHRAIN - Bahrain
(2023-03 - 2024-05)
- Monitoring people in different locations to identify instances of suspicious or unusual behavior
- Liaising with security staff or police on the ground to provide detailed intelligence about suspects, such as their appearance, actions, or location
- Knowledge in Opera System
- Handling Lost and Found Inquiry or Database encoding
TECH SUPPORT / CSR - CONCENTRIX PH Call Center - Philippines
(2020-11 - 2022-12)
Responsibilities include
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
- Consults with users to determine steps and procedures taken to identify and resolve the problem
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Ensure customer satisfaction and provide professional customer support
Customer Service Representative / Starbucks Barista / IT Assistant - MAJID AL FUTTAIM GROUP (Vox Cinemas Bahrain) - Bahrain
(2016-08 - 2020-01)
Responsibilities include
- Provides fast & friendly service
- Accurately rings up sales on cash register, accepts payment, and makes changes
- Prepares food to theatre standards
- Properly operates food service equipment such as, cooking, warming, and popping equipment
- Stocks concessions supplies
- Thoroughly cleans concession stand, food service equipment, cooking equipment, and utensils
- Memorizes concession menu prices and house rules and policies
- Watches for safety or security issues (Trip hazards, lighting, suspicious persons, etc.) and reports to management
- Performs other work-related duties as assigned
Receptionist / Help Desk Officer (Security Company) - DREAM GROUP W.L.L (Bahrain World Trade Centre) - Bahrain
(2012-03 - 2016-03)
Responsibilities include
- Greet all guests who enter in a warm and welcoming manner using guest name when known
- Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further follow up
- Handles unexpected situations and emergencies in a composed and intelligent manner and in accordance with hotel policies and procedures
- Perform other tasks or projects as assigned by management
- Handle customer's complaints, if possible, by taking ownership and notify management immediately
- Follows impeccable telephone etiquette
- Updates guest profiles, preferences and appointments in Book for Time accurately
