Clint Agustin
IT Support
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About
Customer-focused IT Support Engineer with over one year of hands-on experience delivering first- and second-line technical support in a corporate office environment, including hardware/software troubleshooting, network administration, systems deployment, and end-user support. Proven ability to diagnose and resolve technical issues efficiently, explain solutions clearly to non-technical users, and document processes to strengthen service quality and reduce recurring incidents. Adaptable and dependable under pressure, with a strong foundation in Windows systems, networking, and IT infrastructure, and an ongoing commitment to expanding technical expertise.
Experience
IT Support Engineer (OJT) — Computer Technician / IT Support Intern - Primary Homes Inc.
(2025-01 - 2026-01)
Acted as first point of contact for company-wide IT support requests, diagnosing and resolving hardware, software, and network issues with a customer-centric, professional approach.
- Installed, configured, and maintained desktops, laptops, printers, scanners, and peripherals across the organization, minimizing downtime and ensuring a seamless end-user experience.
- Set up and administered new user accounts, including Synology Drive access, to onboard staff and automate data backups, improving overall data security.
- Performed routine preventive maintenance, software updates, and scheduled backups (PMS) on workstations to improve system performance and longevity.
- Diagnosed and resolved LAN/Wi-Fi connectivity issues, maintaining stable and secure network access to support daily business operations.
- Assembled, configured, and deployed new desktop workstations end-to-end, including OS installation, driver setup, and software provisioning.
- Logged and documented support tickets, incidents, and resolutions to build a searchable knowledge base and identify recurring technical issues.
- Tested and evaluated new AV/conferencing technology (Jabra PanaCast) and VoIP systems, supporting rollout and providing live troubleshooting during virtual meetings.
- Repaired and replaced faulty hardware components to restore devices to full working condition, reducing equipment downtime.
Education
Bachelor of Industrial Technology - Computer Technology - Cebu Technological University – Carmen Campus (2022-01 - 2026-01)
