Clint Agustin

IT Support

Talent

DanaoMember since July 29, 2026

Network InstallationHelpdesk TicketingDocumentationReportingPeripheral ConfigurationCustomer ServiceTechnical CommunicationTroubleshootingRoot-Cause DiagnosticsRemote Support (AnyDesk)User Account SetupData BackupStorage Management (Synology Drive)System MonitoringPreventive MaintenanceWi-Fi Network SupportWindows 10/11LinuxSynology Drive NASLANWi-FiTCP/IPRouter ConfigurationJabra PanaCastAnyDeskMS Office

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Network InstallationHelpdesk TicketingDocumentationReportingPeripheral Configuration

About

Customer-focused IT Support Engineer with over one year of hands-on experience delivering first- and second-line technical support in a corporate office environment, including hardware/software troubleshooting, network administration, systems deployment, and end-user support. Proven ability to diagnose and resolve technical issues efficiently, explain solutions clearly to non-technical users, and document processes to strengthen service quality and reduce recurring incidents. Adaptable and dependable under pressure, with a strong foundation in Windows systems, networking, and IT infrastructure, and an ongoing commitment to expanding technical expertise.

Experience

IT Support Engineer (OJT) — Computer Technician / IT Support Intern - Primary Homes Inc.

(2025-01 - 2026-01)

Acted as first point of contact for company-wide IT support requests, diagnosing and resolving hardware, software, and network issues with a customer-centric, professional approach.

Installed, configured, and maintained desktops, laptops, printers, scanners, and peripherals across the organization, minimizing downtime and ensuring a seamless end-user experience.
Set up and administered new user accounts, including Synology Drive access, to onboard staff and automate data backups, improving overall data security.
Performed routine preventive maintenance, software updates, and scheduled backups (PMS) on workstations to improve system performance and longevity.
Diagnosed and resolved LAN/Wi-Fi connectivity issues, maintaining stable and secure network access to support daily business operations.
Assembled, configured, and deployed new desktop workstations end-to-end, including OS installation, driver setup, and software provisioning.
Logged and documented support tickets, incidents, and resolutions to build a searchable knowledge base and identify recurring technical issues.
Tested and evaluated new AV/conferencing technology (Jabra PanaCast) and VoIP systems, supporting rollout and providing live troubleshooting during virtual meetings.
Repaired and replaced faulty hardware components to restore devices to full working condition, reducing equipment downtime.