Crystal

Detail-oriented Virtual Assistant with hands-on experience managing family-owned businesses, providing administrative support, customer service, social media management, Canva graphic design, data entry, and business documentation. Skilled in Google Sheets, Microsoft Excel, Google Workspace, and organizing daily operations. Passionate about helping businesses stay organized and deliver excellent customer experiences.

Operations Manager at Spinify Laundry Shop (2022-01 – Present)

• Managed Facebook Page and Messenger inquiries.
• Responded professionally to customer messages, comments, emails, and SMS.
• Performed accurate data entry for customer information, updated service records, and maintained organized business documentation.
• Assisted customers with pricing and scheduling.
• Created promotional graphics and marketing materials using Canva.
• Tracked customer communication and completed follow-ups.
• Supported business promotions and customer engagement.
• Maintained and updated Google Sheets to track customer records, service schedules, and daily business operations.

Inventory Manager at PIJ Embroidery Services (2017-01 – Present)

• Managed Facebook Page messages and customer inquiries.
• Coordinated orders, quotations, and production updates.
• Communicated professionally with clients regarding designs and timelines.
• Performed accurate data entry for customer orders, quotations, production updates, and business records, ensuring organized documentation and smooth operations.

Store Manager at Cafe Lord (2013-01 – 2017-12)

• Oversaw daily operations and customer service
• Managed staff scheduling, inventory, and records

– St. Scholastica's Academy (1990-01 – 1995-12)

– St. Louis School Center / Girl's High School Dept. (1995-01 – 2002-12)

– St. Louis University (2002-01 – 2005-12)

– University of Perpetual Help System DALTA (2005-01 – 2008-12)

Australian Hospitality – Trinity University of Asia (2010-01 – 2010-12)