Cuasay, Erica Mae
Customer Service Representative Aspirant | Fresh Graduate
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About
A dedicated and goal-oriented fresh graduate with strong communication and interpersonal skills. Quick to learn, adaptable to fast-paced environments, and committed to delivering excellent customer service while contributing positively to the team’s success
Experience
Travel Agency Intern at Adventure Travel and Tours (2026-03-10 – Present)
Travel Agency Intern (150 hours)
- Assisted with travel bookings and reservations
- Provided basic travel information to clients
- Supported daily operations of the travel agency
Aviation Trainee at Rever Grand Aviation and Career Academy (2026-02-09 – 2026-02-28)
Aviation Trainee (300 hours)
- Participated in aviation and cabin crew training sessions
- Learned airline and in-flight procedures
- Practiced safety demonstrations and passenger service protocols
- Observed standard procedures followed by airline crew during flights
Education
Bachelor of Science in Tourism Management – University of Rizal System, Angono, Rizal (2022 – 2026)
Senior High School in General Academic Strand – Raises Academy, Angono, Rizal (2020 – 2022)
Junior High School in General Academic Strand – Raises Academy, Angono, Rizal (2016 – 2020)