Dental Receptionist at Celebrate Dental (2023-06 – 2024-03)
- Managed front-desk operations including patient check-in/check-out and appointment scheduling.
- Verified dental insurance eligibility, benefits, and treatment authorizations.
- Coordinated with dentists and clinical staff to ensure smooth daily operations.
- Handled patient inquiries, billing questions, and follow-ups with professionalism and empathy.
- Maintained accurate patient records while complying with privacy and data protection standards.
Customer Service Representative at ClearSource (2023-06 – 2024-02)
- Verified patient eligibility and benefits by coordinating with insurance providers.
- Supported healthcare providers with accurate documentation and benefit clarification.
- Maintained detailed records while adhering to data privacy and compliance standards.
- Delivered timely resolutions to customer and provider inquiries in a fast-paced environment.
Customer Service Representative (Freelance) at Resplabs (2022-09 – 2023-05)
- Verified insurance eligibility and benefits for patients and healthcare providers.
- Utilized ClearCare cloud-based software for scheduling, billing, and client management.
- Coordinated with providers to ensure accurate service delivery and documentation.
- Assisted with reporting and system updates to support operational efficiency.
Travel Consultant at TeleTech Cainta (2019-05 – 2022-09)
- Assisted clients with end-to-end travel planning, including flights, accommodations, and activities.
- Used Sabre and Farelogix to research, book, and modify travel itineraries.
- Handled customer inquiries, changes, and cancellations while meeting service-level targets.
- Provided budget-conscious travel solutions tailored to customer preferences.
Customer Service Representative at The Results Companies (2015-09 – 2018-12)
- Assisted customers with billing inquiries, payments, and account resolution.
- Resolved customer concerns efficiently while maintaining professionalism and empathy.
- Documented interactions accurately to support quality assurance and follow-up.
