Cyrill Audal

Customer service professional with 8+ years of experience supporting customers across travel, healthcare, and service industries. Proven ability to resolve complex inquiries, manage high-volume interactions, and deliver accurate information using CRM and travel booking platforms. Strong communication, problem-solving, and customer advocacy skills with experience in Sabre, Farelogix, and ClearCare systems.

Dental Receptionist at Celebrate Dental (2023-06 – 2024-03)

• Managed front-desk operations including patient check-in/check-out and appointment scheduling.
• Verified dental insurance eligibility, benefits, and treatment authorizations.
• Coordinated with dentists and clinical staff to ensure smooth daily operations.
• Handled patient inquiries, billing questions, and follow-ups with professionalism and empathy.
• Maintained accurate patient records while complying with privacy and data protection standards.

Customer Service Representative at ClearSource (2023-06 – 2024-02)

• Verified patient eligibility and benefits by coordinating with insurance providers.
• Supported healthcare providers with accurate documentation and benefit clarification.
• Maintained detailed records while adhering to data privacy and compliance standards.
• Delivered timely resolutions to customer and provider inquiries in a fast-paced environment.

Customer Service Representative (Freelance) at Resplabs (2022-09 – 2023-05)

• Verified insurance eligibility and benefits for patients and healthcare providers.
• Utilized ClearCare cloud-based software for scheduling, billing, and client management.
• Coordinated with providers to ensure accurate service delivery and documentation.
• Assisted with reporting and system updates to support operational efficiency.

Travel Consultant at TeleTech Cainta (2019-05 – 2022-09)

• Assisted clients with end-to-end travel planning, including flights, accommodations, and activities.
• Used Sabre and Farelogix to research, book, and modify travel itineraries.
• Handled customer inquiries, changes, and cancellations while meeting service-level targets.
• Provided budget-conscious travel solutions tailored to customer preferences.

Customer Service Representative at The Results Companies (2015-09 – 2018-12)

• Assisted customers with billing inquiries, payments, and account resolution.
• Resolved customer concerns efficiently while maintaining professionalism and empathy.
• Documented interactions accurately to support quality assurance and follow-up.

Bachelor of Secondary Education – Institute of Creative Computer Technology