Cyrine Nuevarez

To obtain a position where I can utilize my utmost ability to interact with people and that would best fit my qualification and develop further my talent and skills for continuous improvement.

Virtual Assistant - Real Estate Follow-Up & Acquisitions Specialist - Project Golden Estates - Florida, United States

(2026-02 - 2026-08)

• Followed up with leads via phone, text, and email.
• Qualified motivated sellers and gathered property details.
• Scheduled appointments and maintained CRM records.
• Negotiated offers and assisted with property acquisitions.
• Coordinated with the acquisitions team to close deals.
• Build strong relationships with clients through consistent communication.

Team Manager Customer Experience - Telco Account (T-Mobile) - Alorica Clark - Angeles City, Pampanga

(2021-03 - 2026-03)

• Managed both pre-production and production representatives.
• Handled customer's account, billing, and technical concerns while providing timely and effective resolutions.
• Team Leadership - demonstrates the ability to guide, motivate, and support team members toward a common goal while promoting effective communication, collaboration, and accountability.
• Communication skills - communicate clearly and effectively to set expectations, build trust, address concerns, and keep the team aligned toward common goals.
• Coaching - conduct weekly one on one coaching sessions focused on performance improvement, behavioral development, and the achievement of individual personal and professional goals.
• Mentoring - guide representatives through live call monitoring, providing in the game feedback focused on the most impactful behaviors demonstrated during the call, and ensure consistent follow through on agreed action plan.
• IPerform Action Planning - use IPerform to create SMART action plans for each representative, focusing on specific performance gaps, clear goals, and measurable improvement.
• KPI/Metric management - monitor and manage key metrics such as NPS, FCR, CRT, AAL, and Stay Connected by identifying performance gaps, coaching to specific behaviors, and consistently tracking improvement.
• Monitored team performance - regularly track team results, identify performance gaps, and provide timely coaching and support to drive improvement.
• Handled customer escalations - addressed customer concerns professionally, resolved issues effectively, and ensured a positive customer experience.

Team Manager Customer Experience - Sales (Virtual Retail Express - Telco Account T-Mobile) - Alorica Clark - Angeles City, Pampanga

(2025-06 - 2025-10)

• Lead and coach the sales team.
• Monitor sales and performance goals.
• Help employees improve their performance.
• Handle customer escalations and concerns.
• Ensure good customer service.
• Train the team on T-Mobile products, promotions, and processes.
• Track team results and report performance.
• Ensure company policies and procedures are followed.

Senior Expert - Telco Account (T-Mobile) - Alorica Clark - Angeles City, Pampanga

(2020-12 - 2021-03)

• Team Support - assist reps with complex calls and concerns.
• Escalation Handling - resolve difficult customer issues.
• Call Monitoring - monitor calls and provide real time feedback.
• Coaching & Mentoring - guide reps to improve performance.
• KPI Management - monitor key metrics and address performance gaps.
• Process Support - provide guidance on T-Mobile processes and tools.
• Team Leadership - support the team in achieving performance and customer experience goals.

Customer Service Representative - Telco Account (T-Mobile) - Alorica Clark - Angeles City, Pampanga

(2018-12 - 2020-12)

• Customer Support - assist customers with account, billing, and service concerns.
• Issue Resolution - resolve customer issues efficiently and accurately.
• Product & Process Knowledge - provide accurate information on T-Mobile products, services, and policies.
• KPI Performance - meet targets for NPS, FCR, CRT, AAL, and Stay Connected.
• Customer Experience - deliver professional and personalized service while maintaining customer satisfaction.

Production Operator - ON SEMICONDUCTOR SSMP PHILIPPINES CORPORATION - San Miguel, Tarlac City

(2016-08 - 2017-01)

• Handled Purchased Request (FTM/Engineering) FTM Department

Production Operator - PHEONIX SEMI-CONDUCTOR PHILIPPINES CORPORATION (PSPC) - Clark Angeles Pampanga

(2013-07 - 2016-01)

• Auto Testing Equipment
• PC-Testing
• Auto Visual Inspection
• Manual Visual Inspection
• Component Manual Inspection

Data Encoder - NANOX PHILIPPINES - Clark Angeles Pampanga

(2012-11 - 2013-04)

• Enter data accurately into the company system.
• Check and correct errors in records.
• Update and organize files and databases.

Graduate - Computer Programming NCII - St Peter College of Technology (2010 - 2012)

Secondary Level - Capas High School (2005 - 2009)

Primary Level - Polomolok Central Elementary School (1999 - 2005)