Daisy Tomo - Llaneta

General Virtual Assistant candidate with customer service and sales support experience in B2B client coordination, customer inquiries, CRM management, order processing, and administrative support. Handled 10–20 customer inquiries daily and supported 50+ regular B2B clients at Executive Genesis (TCL Sun Inc.). Experienced in preparing quotations, maintaining Zoho CRM records, coordinating deliveries, and following up on payments.

Uses Google

Sheets to practice customer inquiry tracking, priority and status monitoring, and follow-up organization. Also developed customer reply samples for common order, product, billing, and return inquiries. Seeking a remote General Virtual Assistant role focused on customer support and administrative tasks.

Product Specialist | Customer Support | Sales Administration at Executive Genesis (TCL Sun Inc.) (2023-08 – 2026-07)

• Handled 10–20 customer inquiries daily through email, Viber, and Respond.io, addressing product information, pricing, warranty, and order status questions.
• Supported 50+ regular B2B clients by preparing quotations, sharing product information, and coordinating customer requirements.
• Maintained customer records, leads, and order information in Zoho CRM to support accurate tracking and timely follow-ups.
• Coordinated order processing, delivery schedules, payment follow-ups, and after-sales concerns with relevant internal teams.

Product Promoter at UpSkill MNL, assigned to Cignal TV (2022-03 – 2023-07)

• Explained product features and answered customer questions to help customers choose suitable products.
• Promoted products and worked toward monthly sales targets.
• Provided customer assistance and after-sales support to maintain customer satisfaction.
• Checked product availability and maintained product displays to support daily sales activities.

Sales Associate at Kindercare Worldwide (2021-02 – 2021-08)

• Answered customer questions and explained product information to support purchasing decisions.
• Processed sales transactions accurately and supported daily store operations.
• Provided customer service to create a positive shopping experience.

Bachelor of Science in Management Information Technology – Emmanuel John Institute of Science and Technology (2015-03)

Secondary Education – Baesa High School (2012)