Darlene Fernandez
Senior Recruiter II
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About
Dedicated and results-driven professional with experience in recruitment, customer service, and administrative support, seeking a challenging position where I can apply my skills in communication, organization, and client management while contributing to the growth and success of the organization.
Experience
Senior Recruiter II - PSG GLOBAL SOLUTIONS
(2022-04)
- Manage end-to-end recruitment, from candidate sourcing and screening to interview coordination, selection, offer, and placement.
- Source qualified candidates through job boards, ATS, company websites, and other channels.
- Conduct phone interviews to assess qualifications, availability, and compensation expectations.
- Coordinate interviews with hiring managers and maintain accurate candidate records.
- Collaborating with the hiring managers
- Served as an Onboarding Specialist and Scheduler, coordinating new-hire onboarding activities and scheduling candidates for interviews.
- Engage passive candidates through calls, emails, and relationship-building.
- Recommend effective sourcing strategies based on market conditions and hiring needs.
Customer Support Representative - TELETECH
(2021-11 - 2022-04)
- Assisted customers with product and membership inquiries.
- Handled customer concerns, feedback, and general inquiries.
- Maintained accurate customer records and account information.
- Processed orders, payments, refunds, and replacements.
- Assisted customers with technical issues and device-related concerns.
- Resolved issues in accordance with company policies and procedures.
- Promoted and upsold products based on customer needs.
Online English as a Second Language Tutor - BITU - SPEAKING ENGLISH CLUB
(2021-09 - 2021-11)
- Conducted online English lessons for students of various levels.
- Prepared engaging lessons and learning materials.
- Assessed students’ performance and monitored progress.
- Provided feedback to improve English communication skills.
Online English as a Second Language Tutor - ABC360
(2020-07 - 2021-08)
- Conducted online English lessons for students of various levels.
- Prepared engaging lessons and learning materials.
- Assessed students’ performance and monitored progress.
- Provided feedback to improve English communication skills.
Online English as a Second Language Tutor - ACADSOC ONLINE ENGLISH TUTOR CLUB
(2019-10 - 2020-06)
- Conducted online English lessons for students of various levels.
- Prepared engaging lessons and learning materials.
- Assessed students’ performance and monitored progress.
- Provided feedback to improve English communication skills.
Education
Bachelor of Science - Tourism Management (HRRO) - Immaculate Conception International College of Arts and Technology (2018 - 2019)
Secondary - Nuestra Senora del Carmen Institute (2012 - 2018)
