Dedicated healthcare support professional with experience in medical billing, patient account management, and customer service
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Dedicated healthcare support professional with experience in medical billing, patient account management, and customer service. Proficient in ICD-10 coding, data entry, claims processing, EMR/EHR systems, and resolving customer concerns with professionalism and empathy. A quick learner with strong analytical, communication, and problem-solving skills who thrives in collaborative and fast-paced work environments.
Zendesk and CRM Technical Consultant at CallNovo Contact Center (2022-01 – 2023-12)
As a Zendesk & CRM Consultant at a BPO Non-Voice account, I was responsible for managing and optimizing the CRM and support systems to enhance customer service efficiency. This included configuring and customizing Zendesk to meet business needs, integrating CRM systems, and providing technical support to ensure seamless operation. Additionally, I played a key role in projecting a service culture by training staff, developing best practices, and ensuring a high standard of customer satisfaction.
Junior IT Administrator - Billings and Claims at Dr. Paulino J.
Research and Medical Center (2017-01 – 2021-12)
Detail-oriented and reliable Billing Assistant with nearly 5 years of experience in the billing department of a public hospital. Skilled in preparing and processing patient billing, reviewing medical records, verifying billing information, and using ICD-10 codes to support accurate billing. Experienced in maintaining organized records, ensuring data accuracy, and working closely with healthcare professionals to resolve billing concerns.
Proficient in Microsoft Office. As a former Administrator for Billings and Claims at PJG Hospital, I was responsible for maintaining and troubleshooting billing and claims systems, ensuring data accuracy, providing technical support, and ensuring compliance with regulations. The role involved collaborating with various teams to streamline processes and improve system efficiency.
Bachelor of Science in Information Technology in Web Applications Programming – NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY (2013-01 – 2017-12)
