Ruby Tayco

Healthcare Administrative Professional and Licensed Pharmacist with over two decades of on-site experience in hospital administration, healthcare operations, patient account management, and medical billing. Experienced in payer coordination, revenue cycle support, workflow management, and process improvement. Known for accuracy, organization, confidentiality, and effective communication with patients, providers, and insurance representatives.

Now seeking to leverage extensive healthcare experience in a remote healthcare support role while adapting to evolving technologies and remote work environments

Administrative Services Manager at METRO ILOILO HOSPITAL & MEDICAL CENTER INC. (2017 – Present)

• Developed and implemented standard operating procedures to improve workflow consistency and accuracy.
• Streamlined administrative processes to enhance operational efficiency across departments.
• Prepared monthly and annual president’s reports and administrative documentation, providing critical operational updates to hospital leadership.
• Develop and maintain forms, trackers, checklists, and workflow tools to strengthen documentation and process monitoring.
• Supported DOH, PhilHealth, licensing, and accreditation requirements through timely documentation, ensuring compliance and readiness.
• Maintain accurate, confidential handling of sensitive information while coordinating with departments and improving administrative processes.

International Patient Services Head / Administrative Services Manager / Patient Account Management Manager at THE MEDICAL CITY ILOILO (2010-04 – 2017-08)

• Managed patient accounts daily across local and international service lines.
• Managed medical billing and claims support, ensuring accurate charge and code alignment through thorough documentation review.
• Followed up on outstanding balances and billing concerns while discussing payment arrangements with patients.
• Coordinated with insurance representatives to resolve coverage questions, claims issues, and account discrepancies.
• Monitored, reported, and analyzed accounts receivable activities.
• Developed management reports and monitored administrative workflows supporting patient account operations.
• Supervised staff, coordinated daily workflows, and maintained the confidentiality of patient and financial information.
• Directed administrative functions, ensuring compliance with healthcare regulations and organizational policies.

Pharmacist / Billing Supervisor / Office Manager at GLOBAL MEDICAL NETWORK (2005-11 – 2010-04)

• Supervised billing workflows and patient account processing, ensuring compliance with TRICARE-related insurance guidelines in daily office operations.
• Followed up on billing and payment issues, assisted with account resolution, and reviewed documentation for completeness.
• Resolved billing and payment issues through diligent follow-up, facilitating account resolution and ensuring completeness of documentation.
• Monitored, reported, and analyzed accounts receivable activities
• Maintained confidentiality of patient and financial information across billing, administrative, and reporting duties.
• Oversaw pharmacy operations, including inventory management, compliance with regulations, and staff training initiatives.

Clinic Pharmacist / Billing Officer at DR. V.T. TALEON MEDICAL & DIAGNOSTIC CLINIC (2003 – 2005)

• Assisted with billing documentation and patient account transactions, maintaining accurate healthcare records for daily clinic operations.
• Reviewed claim issues and payment discrepancies, supporting appeal processing and underpayment review.
• Managed pharmacy dispensing, patient counseling, and medication inventory alongside billing responsibilities in a clinic setting.
• Dispensed medications accurately and provided patient counseling in accordance with healthcare regulations and established procedures.
• Collaborated with healthcare professionals to support patient care and medication management.
• Maintained medication inventory and stock levels, minimizing waste through effective inventory control practices.

Community Pharmacist at FERJ'S PHARMACY / IVORY DRUG STORE (1998 – 2003)

• Dispensed prescriptions and reviewed medication orders for completeness, supporting safe and accurate pharmacy operations.
• Maintained regulatory, financial, and operational records to ensure accurate documentation and compliance with pharmacy requirements.
• Coordinated with suppliers to monitor medication and supply requirements, reducing stock gaps and order delays.
• Trained staff on pharmacy procedures and daily workflows, promoting consistent service and operational standards.
• Supervised pharmacy technicians and coordinated daily activities to maintain efficient workflow and service delivery.
• Implemented inventory control measures to minimize waste and maintain adequate stock availability.

Bachelor of Science in Pharmacy (1998-03)