Dhez Sayno

Banking professional dedicated to delivering exceptional customer service while ensuring compliance and security. Proven ability to manage client relationships effectively, enhancing satisfaction and operational efficiency through meticulous attention to detail.

Service Officer - BDO Network Bank, Inc. - Labo, Camarines Norte

(2025-11-03 - 2026-03-26)

• Provided high-quality customer service and administrative support while acting as the primary point of contact between the organization and clients, enabling smooth access to services, delivering accurate information, and addressing issues promptly.
• Managed customer inquiries and provided timely assistance to enhance satisfaction.

Admin Aide - Provincial Capitol of Camarines Norte

(2024-07 - 2025-10)

Provides clerical, administrative, and logistical support to ensure the efficient operation of the Local Government Unit. This role assists in documentation, record-keeping, and day-to-day office functions, contributing to the smooth delivery of public services.

System Solutions Analyst - Rizal Commercial Banking Corporation

(2022-10 - 2024-06)

• Responsible for creation, deletion, updating, maintaining identity and access management (UAM) solutions within the organization.
• Ensures, secure, efficient, and compliant management of user identities, authentication, and access to systems and applications.

Reserve Officer - Rizal Commercial Banking Corporation - Central Metro Manila Region 1

(2018-12 - 2022-09)

Serves as a support staff member who can be deployed to different branches or departments when additional manpower is needed. This role ensures continuity of operations by providing assistance in customer service, administrative tasks, and basic banking functions during peak periods, staff shortages, or special projects.

Customer Relationship Officer - Rizal Commercial Banking Corporation - North Metro Manila Region

(2017-07 - 2018-11)

Responsible for handling the opening and maintenance of customer accounts in the bank. This role ensures that clients receive accurate information, efficient service, and a smooth onboarding experience while complying with regulatory and organizational standards.

• Assisted customers with inquiries and account information promptly.
• Processed transactions efficiently to ensure customer satisfaction.
• Resolved complaints by providing effective solutions and support.

Customer Service Assistant Teller - Rizal Commercial Banking Corporation - North Metro Manila Region

(2013-05 - 2017-07)

Provided frontline banking services to clients, handled cash transactions, and delivered excellent customer experience. Assisted customers with deposits, withdrawals, payments, and inquiries while maintaining accuracy and compliance with banking policies.

• Assisted customers with inquiries regarding banking products and services.
• Processed transactions accurately and efficiently at the teller line.
• Maintained customer records in the banking system for easy access.

Cashier - Mercury Drug Corporation - 7 Mercury Avenue cor. Pres. Carlos P. Garcia, Quezon City

(2010-08 - 2013-01)

Customer Service Representative - Alorica Philippines - Pasig City

(2009-08 - 2010-02)

Bachelor of Science - Entrepreneurship - Camarines Norte State College (2009-04) Daet, Camarines Norte