Diana
Front Desk Assistant / Cabin Stewardess
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About
BSHRRM college graduate with 3 years of housekeeping experience in Europe (Netherlands and Denmark) and solid hospitality background. Experienced in maintaining high cleanliness standards, guest service, and working in multicultural environments. Dedicated, hardworking, and adaptable to long working hours onboard. I will offer my knowledge and skills to give an excellent performance and provide the best customer service for the guests and cruise ship team.
Experience
Housekeeping Attendant/Au Pair - Van Overklift Residence & Arnstedt Residence - Netherlands & Denmark
(2022-04 - 2025-04)
- Maintained clean and organized all rooms daily and laundry followed household schedule
- Laundry, ironing, linen care, bed making & Organizing supplies and cleaning materials
- Meal preparation daily and for events & Grocery shopping
- Reported maintenance issues to employers
- Assisted their guests with service requests for every event
- Childcare for a maximum minutes/hour (15 minutes-1 hour)
BPO Call center Team Lead - Healthcare Executive - Omega Healthcare Management Services Ltd - Ortigas Pasig City, Manila
(2016-07 - 2022-02)
Handled number of calls while monitoring the performances of the agents and the team also reporting to the clients and to the management.
- Provide customer support and service through phone, email and skype chat
- Resolved billing issues and inquiries in the US and solve insurance accounts using Nextgen portals
Kitchen staff and waitress - Fahrenheit Food Restaurant - Tacloban City
(2015-03 - 2016-05)
- Taking orders from the customers, preparing food in the kitchen and receiving deliveries from our partners
Restaurant Staff - Lido de Paris Hotel - Ongpin Binondo Manila
(2014-11 - 2015-11)
OJT
- Welcoming guests in the front desk
- Welcoming guests in the elevator and assisting them to their floor areas and rooms
- Provided customer service support
- Housekeeping tasks (cleaning and maintaining the room for next guests)
Restaurant Staff - Crown Prince Seafood Restaurant - Escolta Binondo Manila
(2014-01 - 2015-01)
OJT
- Assisted in daily restaurant operations
- Handled basic guest service tasks
- Supported kitchen and service team
- Washing dishes
Education
Bachelor of Science - Hotel, Resort and Restaurant Management - Eastern Samar State University (2011-03 - 2015-03)
