Dianara Ansugan

I am a detail-oriented and organized professional with experience in administrative support, customer service, scheduling, document management, and office coordination. I have strong communication and organizational skills, with the ability to manage multiple tasks efficiently while maintaining accuracy and professionalism. I am reliable, adaptable, and committed to providing excellent support to help ensure smooth daily operations.

Administrative Assistant at KW Commercial (2025-10 – Present)

Manages social media accounts, assisted commercial real estate agents

• create and posted social media contents to Facebook, Instagram, and LinkedIn
• Responded to emails and addressed client concerns, manages calendar and meetings, document keeping and data entry

Customer Support Representative Team Leader at Strongwill IT Solutions (2023-06 – 2025-09)

Trained and coached new employees while overseeing the support staff to guarantee excellent performance and high-quality services.

• Answered and directed incoming phone calls to appropriate departments.
• Responded to emails and addressed client concerns promptly and professionally.
• Conducted client meetings and provided training on home health EMR software, using Finale Health

Administrator Assistant at Manulife Philippines (2022-03 – 2023-05)

Processed life insurance applications from submission through policy issuance, ensuring completeness and accuracy of required documentation.

• Scheduled appointments, handled incoming calls and emails, and maintained both electronic and paper customer records in order
• Coordinated with agents, and insurance carriers to follow up on pending requirements, amendments, and policy changes

MARKETING ASSISTANT at Small Scale Business (2020-04 – 2021-01)

Assisted in the development and execution of marketing campaigns and promotional activities.

• Monitored social media accounts, developed content, and engaged with messages
• Conducted market research to identify trends, competitors, and target audiences.

BS in Business Administration – Assumption College of Davao (2021 – 2022)

Accounting and Business Management – Davao Wisdom Academy (2018 – 2020)