Edgar Allan Podunas

I am very passionate, dedicated and goal oriented person. I'm also flexible and self driven. I manage my time well amd work efficiently. I am responsible and reliable team member, but I can rise up as leader if needed. I'm always willing to learn new things for the betterment of my performance as a contributor to the company's quest for success.

CUSTOMER SERVICE ASSISTANT (CSA) - Southwood Mindanao Corp. - Davao

(2007-11 - 2009-08)

• Working as a salesman in Department store to assist customers in helping them to find the products to meet their needs.

BARANGAY PERSONNEL - City Government of Davao - Davao

(2013-12 - 2018-06)

• Assisting and communicating people with their needs.
• Performs data entry and organizing documents/files.
• Documentations in every events
• Troubleshooting of computers and other equipments whenever there's a problem.

DATA PROCESSING OFFICER - CRK International Language Training Center Inc. - Davao

(2018-07 - 2021-03)

• Performs data entry and organizing documents/files.
• Operate computers and communication equipment.
• Attending seminars and workshops to comply for the requirements of the training center.
• Compiles and submit of important documents.

CHAT SUPPORT REPRESENTATIVE - EXCESS/ IM Telecom, VA House Corp. - Davao

(2024-02 - 2026-08)

• Exceptional grammar, spelling, and reading comprehension to clearly explain solutions via text.
• Platform Proficiency: Navigating customer service tools, ticketing software, and saved message macros.Multitasking: The ability to handle multiple live chat conversations at the same time.
• Technical Troubleshooting: Basic knowledge to guide customers through mobile, internet, or device connectivity issues.
• Problem-Solving & Empathy: Patience and composure when handling frustrated customers with billing, network, or service outages.

Secondary School - ASSUMPTION COLLEGE OF DAVAO (2001 - 2004)

Computer Electronics & Technology - STI COLLEGE OF DAVAO (2004 - 2006)