Lea Mary Janamjam

Responsible and customer-focused professional with experience in customer service, call center operations, front office, and administrative support across hospitality and healthcare environments. Known for professionalism, attention to detail, multitasking, and clear communication.

Call Center Agent - Al Zahra Hospital - Dubai

(2019-12 - 2022-05)

Handled incoming calls, scheduled patient appointments, verified insurance information, assisted with healthcare inquiries, and efficiently directed patients and callers to the appropriate departments while maintaining professional telephone etiquette.

Call Center Agent - Al Zahra Hospital - Dubai

(2023-01 - 2025-12)

Handled incoming calls, scheduled patient appointments, verified insurance information, assisted with healthcare inquiries, and efficiently directed patients and callers to the appropriate departments while maintaining professional telephone etiquette.

Front Office Executive - NMC Specialty Hospital - Al Ain

(2022-06 - 2022-12)

Managed patient check-in and registration, verified and updated patient and insurance information, assisted patients and visitors with inquiries, and supported billing, cashier, and front-desk operations.

Telephone Operator - Jumeira Rotana Hotel Dubai - Dubai

(2014-06 - 2015-08)

Handled incoming calls, supported reception and back-office operations, and provided professional and responsive guest service.

Telephone Operator - Concorde Deira Hotel - Dubai

(2013-02 - 2014-05)

Handled incoming calls, supported reception and back-office operations, and provided professional and responsive guest service.

Bachelor of Elementary Education - General Education - CEBU NORMAL UNIVERSITY (2007 - 2011)