Dianna Jeyn

Detail-oriented and tech-savvy Technical Virtual Assistant with a strong background in customer support, documentation, data management, and troubleshooting. Skilled in managing customer interactions, tracking cases, and coordinating tasks to ensure timely issue resolution. Quick to learn new systems and adapt to CRM tools and automation workflows. Committed to delivering excellent client support, maintaining accurate records, and improving processes for efficient operations.

OJT / Practicum Experience at Testronix INC

• Provided customer/user support by handling inquiries, diagnosing issues, and ensuring timely resolution and follow-ups.
• Documented customer interactions, technical processes, troubleshooting steps, and project updates for accurate case tracking and knowledge sharing.
• Assisted with issue escalation, coordinated with technical teams, and monitored resolution progress to ensure customer satisfaction.
• Performed software testing, identified bugs, and reported issues to improve system functionality and user experience.
• Managed and organized data in databases, maintained records, and ensured data accuracy and quality.
• Collaborated with team members, supported project tasks, and contributed to knowledge base documentation and process improvement.

Bachelor of Science in Information Technology – Bulacan Agricultural State College (2022-01 – 2026-01)

Junior-Senior High School in ICT Strand – Vedasto R. Santiago High School (2016-01 – 2022-01)