Ailyn Alon
Virtual Assistant | Customer Support & CRM Specialist
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About
Experienced Virtual Assistant with four years of hands-on experience supporting business operations across financial administration, lead generation, CRM management, and customer support for travel operations. Proven track record of delivering high-quality results in remote work environments. Skilled in managing financial documentation, generating qualified leads (80 daily), maintaining CRM accuracy (98-99%), and handling customer inquiries with 95% satisfaction rate.
Proficient in Microsoft Office, Google Suite, HubSpot, QuickBooks, Freshdesk, and LinkedIn.
Experience
Customer Support Specialist - Six Eleven Global Services - Philippines
Handled customer support for travel operations with exceptional performance metrics.
- Handled over 50 customer inquiries daily with a 95% satisfaction rate
- Managed 2,500 to 3,000 travel bookings per month with a 98% accuracy rate
Lead Generation Specialist and CRM Manager - 123Employee - Philippines
Generated qualified leads and managed CRM records with high accuracy and contribution to sales performance.
- Consistently generated 80 qualified leads daily
- Maintained a prospective client pipeline of 1,600 contacts
- Kept CRM records at 98–99% data accuracy
- Directly contributed to a 25% improvement in overall sales team performance
Financial Assistant - 123Employee - Philippines
Managed financial administration and documentation with zero errors.
- Managed monthly billing reports in Excel with zero errors
- Maintained organized QuickBooks entries
- Ensured timely and accurate financial documentation
Education
Bachelor of Arts in English Language Studies
