Dinah Cuya

Handled a Healthcare Account (Documentation, Chat). Delivered professional, courteous, and high-quality customer service at all times. Ensured confidentiality and compliance with company policies and standards.

Customer Service Representative at IOPEX Philippines (2026-03 – 2026-05)

• Handled a Healthcare Account (Documentation, Chat).
• Delivered professional, courteous, and high-quality customer service at all times.
• Ensured confidentiality and compliance with company policies and standards.

Breach Support Representative - Inbound at GIGCX Marketplace (2025-11 – 2025-12)

Part Time

• Handled inbound phone calls in a fast-paced contact centre environment.
• Delivered professional, courteous, and high-quality customer service at all times.
• Provided accurate information about Etech's products, services, and delivery systems.
• Ensured confidentiality and compliance with company policies and standards.
• Responded efficiently to client and consumer concerns while managing high-volume tasks.
• Worked effectively both independently and as part of a team.

Telesales – Outbound at MARCHE (2024-10 – 2025-07)

• Promoted and endorsed loan products via outbound calls to app users.
• Handled collection calls, ensuring timely payment follow-ups.
• Maintained accurate records of customer interactions.
• Met and exceeded sales and collection targets.
• Increased loan conversion and repayment rates through effective engagement.
• Recognized for professionalism in client handling.

HR/Case Manager - Outbound at SUTHERLAND (2024-12 – 2025-02)

EST Clients

• Validated and approved employee LOA requests.
• Communicated LOA status via outbound calls.
• Ensured policy compliance and accurate case records.
• Streamlined LOA validation, reducing notification delays.
• Maintained 100% compliance with HR standards.
• Recognized for professionalism in handling sensitive cases.

HR/Office Staff at IMPRINT DESIGNS PRINTING SERVICES (2024-03 – 2024-06)

• Managed store operations: sales, inventory, and reporting.
• Marketed products via Facebook, flyers, and door-to-door outreach.
• Assisted customer's in-store, online, and by phone.
• Increased sales through proactive marketing campaigns.
• Enhanced customer engagement and response efficiency.
• Maintained accurate inventory with minimal discrepancies.

Recruitment Associate at ACCENTURE (2017-10 – 2021-01)

9 months

• Handled recruitment process for BPO and Technology roles.
• Conducted CV screening, phone screening, paper validation, and candidate qualification checks.
• Facilitated field sourcing initiatives (job fairs, caravans, walk-ins) within Metro Manila and provincial areas.
• Served as POC for recruitment events; coordinated with vendors, agencies, and venue partners.
• Guided candidates through online exams (SVAR), initial screening, and interview scheduling.
• Managed sourcing pipelines from multiple channels: vendors, agencies, social media, job portals, walk-ins, and internal referrals.
• Submitted accurate EOD reports to leads and management.
• Successfully sourced and screened high-volume candidates for BPO and non-BPO roles.
• Increased candidate turnout and hiring success through active participation in job fairs and caravans.
• Efficient candidate validation and encoding process for faster recruitment turnaround.
• Acted as a reliable point-of-contact for daily recruitment operations and large-scale hiring events.
• Consistently met daily/weekly sourcing and endorsement targets.
• Screened, validated, and encoded candidate profiles across Technology, BPO, and Enterprise towers.
• Assessed candidate suitability for roles such as: Technology: Software Developers (Java), Associate/Software Engineers, SAP Specialists (FI/CO, Technical, Developer), PCS, etc.
• Assessed candidate suitability for roles such as: BPO: Data Analysts, CSR (Finance/Healthcare, Voice & Non-voice), Bilingual Speakers (Japanese, French, Italian, etc.), Project Management Specialists, Accounting, Operations Team Leads, Quality Specialists.
• Assessed candidate suitability for roles such as: Enterprise: Advisors, Indirect Procurement, Infrastructure Monitoring Specialists, and others.

Data Entry (Recruitment Sourcing) at Bravissimo Resourcing, Inc. (BRISolutions) (2017-02 – 2017-10)

Deployed: Accenture

• Sent daily end-of-day reports to Leads.
• Consistently met daily/weekly sourcing and endorsement targets.
• Screened, validated, and encoded candidate profiles across Technology, BPO, and Enterprise towers.
• Assessed candidate suitability for roles such as: Technology: Software Developers (Java), Associate/Software Engineers, SAP Specialists (FI/CO, Technical, Developer), PCS, etc.
• Assessed candidate suitability for roles such as: BPO: Data Analysts, CSR (Finance/Healthcare, Voice & Non-voice), Bilingual Speakers (Japanese, French, Italian, etc.), Project Management Specialists, Accounting, Operations Team Leads, Quality Specialists.

Recruitment Sourcing at Prime Mover Business Solutions Inc. (2016-03 – 2017-02)

Deployed: Accenture

• Sent daily end-of-day reports to Leads.
• Screened, validated, and encoded candidate profiles across Technology, BPO, and Enterprise towers.
• Assessed candidate suitability for roles such as: Technology: Software Developers (Java), Associate/Software Engineers, SAP Specialists (FI/CO, Technical, Developer), PCS, etc.
• Assessed candidate suitability for roles such as: BPO: Data Analysts, CSR (Finance/Healthcare, Voice & Non-voice), Bilingual Speakers (Japanese, French, Italian, etc.), Project Management Specialists, Accounting, Operations Team Leads, Quality Specialists.
• Assessed candidate suitability for roles such as: Enterprise: Advisors, Indirect Procurement, Infrastructure Monitoring Specialists, and others.

Office Staff / Over All Recruitment Abroad at ADVANCE GROUP LINK MANPOWER SERVICES INC. (2014-09 – 2016-03)

Coordinate with clients (Saudi Arabia, Bahrain, Qatar, Thailand, UAE, Dubai, Brunei)

• Sourced candidates via WorkAbroad, Jobstreet, and walk-ins based on employer demand per country and industry.
• Coordinated directly with assigned employers abroad for hiring needs and candidate requirements.
• Posted job ads across multiple platforms to attract skilled and professional applicants.
• Conducted initial interviews (phone and face-to-face) and shortlisted qualified candidates.
• Scheduled and facilitated employer interviews (Skype, phone, or in-person in the Philippines).
• Managed end-to-end recruitment process including sourcing, screening, documentation, visa processing, deployment, and repatriation.
• Prepared and submitted weekly recruitment reports to management.
• Successfully deployed candidates across various countries and industries, ensuring compliance with employer standards.
• Coordination with foreign employers, improving interview and hiring turnaround time.
• Enhanced candidate experience by providing clear guidance on requirements, visa processing, and deployment procedures.
• Maintained high placement success rate for skilled and professional workers.

Recruitment Sourcing at Prime Mover Business Solutions Inc. (2011-02 – 2014-02)

Deployed: Accenture

• Sent daily end-of-day reports to Leads.
• Screened, validated, and encoded candidate profiles across Technology, BPO, and Enterprise towers.
• Assessed candidate suitability for roles such as: Technology: Software Developers (Java), Associate/Software Engineers, SAP Specialists (FI/CO, Technical, Developer), PCS, etc.
• Assessed candidate suitability for roles such as: BPO: Data Analysts, CSR (Finance/Healthcare, Voice & Non-voice), Bilingual Speakers (Japanese, French, Italian, etc.), Project Management Specialists, Accounting, Operations Team Leads, Quality Specialists.
• Assessed candidate suitability for roles such as: Enterprise: Advisors, Indirect Procurement, Infrastructure Monitoring Specialists, and others.
• Utilized multiple sourcing channels: vendors, agencies, social media, Jobstreet, walk-ins, media, and internal applications.
• Improved candidate pipeline quality through accurate validation and screening.
• Reduced turnaround time in candidate processing by maintaining efficient reporting and encoding.
• Supported successful hiring across multiple business units by leveraging diverse sourcing channels.

Bachelor of Science in Computer Science – Asian Institute of Computer Studies (2010)