Customer Service Representative at IOPEX Philippines (2026-03 – 2026-05)
- Handled a Healthcare Account (Documentation, Chat).
- Delivered professional, courteous, and high-quality customer service at all times.
- Ensured confidentiality and compliance with company policies and standards.
Breach Support Representative - Inbound at GIGCX Marketplace (2025-11 – 2025-12)
Part Time
- Handled inbound phone calls in a fast-paced contact centre environment.
- Delivered professional, courteous, and high-quality customer service at all times.
- Provided accurate information about Etech's products, services, and delivery systems.
- Ensured confidentiality and compliance with company policies and standards.
- Responded efficiently to client and consumer concerns while managing high-volume tasks.
- Worked effectively both independently and as part of a team.
Telesales – Outbound at MARCHE (2024-10 – 2025-07)
- Promoted and endorsed loan products via outbound calls to app users.
- Handled collection calls, ensuring timely payment follow-ups.
- Maintained accurate records of customer interactions.
- Met and exceeded sales and collection targets.
- Increased loan conversion and repayment rates through effective engagement.
- Recognized for professionalism in client handling.
HR/Case Manager - Outbound at SUTHERLAND (2024-12 – 2025-02)
EST Clients
- Validated and approved employee LOA requests.
- Communicated LOA status via outbound calls.
- Ensured policy compliance and accurate case records.
- Streamlined LOA validation, reducing notification delays.
- Maintained 100% compliance with HR standards.
- Recognized for professionalism in handling sensitive cases.
HR/Office Staff at IMPRINT DESIGNS PRINTING SERVICES (2024-03 – 2024-06)
- Managed store operations: sales, inventory, and reporting.
- Marketed products via Facebook, flyers, and door-to-door outreach.
- Assisted customer's in-store, online, and by phone.
- Increased sales through proactive marketing campaigns.
- Enhanced customer engagement and response efficiency.
- Maintained accurate inventory with minimal discrepancies.
Recruitment Associate at ACCENTURE (2017-10 – 2021-01)
9 months
- Handled recruitment process for BPO and Technology roles.
- Conducted CV screening, phone screening, paper validation, and candidate qualification checks.
- Facilitated field sourcing initiatives (job fairs, caravans, walk-ins) within Metro Manila and provincial areas.
- Served as POC for recruitment events; coordinated with vendors, agencies, and venue partners.
- Guided candidates through online exams (SVAR), initial screening, and interview scheduling.
- Managed sourcing pipelines from multiple channels: vendors, agencies, social media, job portals, walk-ins, and internal referrals.
- Submitted accurate EOD reports to leads and management.
- Successfully sourced and screened high-volume candidates for BPO and non-BPO roles.
- Increased candidate turnout and hiring success through active participation in job fairs and caravans.
- Efficient candidate validation and encoding process for faster recruitment turnaround.
- Acted as a reliable point-of-contact for daily recruitment operations and large-scale hiring events.
- Consistently met daily/weekly sourcing and endorsement targets.
- Screened, validated, and encoded candidate profiles across Technology, BPO, and Enterprise towers.
- Assessed candidate suitability for roles such as: Technology: Software Developers (Java), Associate/Software Engineers, SAP Specialists (FI/CO, Technical, Developer), PCS, etc.
- Assessed candidate suitability for roles such as: BPO: Data Analysts, CSR (Finance/Healthcare, Voice & Non-voice), Bilingual Speakers (Japanese, French, Italian, etc.), Project Management Specialists, Accounting, Operations Team Leads, Quality Specialists.
- Assessed candidate suitability for roles such as: Enterprise: Advisors, Indirect Procurement, Infrastructure Monitoring Specialists, and others.
Data Entry (Recruitment Sourcing) at Bravissimo Resourcing, Inc. (BRISolutions) (2017-02 – 2017-10)
Deployed: Accenture
- Sent daily end-of-day reports to Leads.
- Consistently met daily/weekly sourcing and endorsement targets.
- Screened, validated, and encoded candidate profiles across Technology, BPO, and Enterprise towers.
- Assessed candidate suitability for roles such as: Technology: Software Developers (Java), Associate/Software Engineers, SAP Specialists (FI/CO, Technical, Developer), PCS, etc.
- Assessed candidate suitability for roles such as: BPO: Data Analysts, CSR (Finance/Healthcare, Voice & Non-voice), Bilingual Speakers (Japanese, French, Italian, etc.), Project Management Specialists, Accounting, Operations Team Leads, Quality Specialists.
Recruitment Sourcing at Prime Mover Business Solutions Inc. (2016-03 – 2017-02)
Deployed: Accenture
- Sent daily end-of-day reports to Leads.
- Screened, validated, and encoded candidate profiles across Technology, BPO, and Enterprise towers.
- Assessed candidate suitability for roles such as: Technology: Software Developers (Java), Associate/Software Engineers, SAP Specialists (FI/CO, Technical, Developer), PCS, etc.
- Assessed candidate suitability for roles such as: BPO: Data Analysts, CSR (Finance/Healthcare, Voice & Non-voice), Bilingual Speakers (Japanese, French, Italian, etc.), Project Management Specialists, Accounting, Operations Team Leads, Quality Specialists.
- Assessed candidate suitability for roles such as: Enterprise: Advisors, Indirect Procurement, Infrastructure Monitoring Specialists, and others.
Office Staff / Over All Recruitment Abroad at ADVANCE GROUP LINK MANPOWER SERVICES INC. (2014-09 – 2016-03)
Coordinate with clients (Saudi Arabia, Bahrain, Qatar, Thailand, UAE, Dubai, Brunei)
- Sourced candidates via WorkAbroad, Jobstreet, and walk-ins based on employer demand per country and industry.
- Coordinated directly with assigned employers abroad for hiring needs and candidate requirements.
- Posted job ads across multiple platforms to attract skilled and professional applicants.
- Conducted initial interviews (phone and face-to-face) and shortlisted qualified candidates.
- Scheduled and facilitated employer interviews (Skype, phone, or in-person in the Philippines).
- Managed end-to-end recruitment process including sourcing, screening, documentation, visa processing, deployment, and repatriation.
- Prepared and submitted weekly recruitment reports to management.
- Successfully deployed candidates across various countries and industries, ensuring compliance with employer standards.
- Coordination with foreign employers, improving interview and hiring turnaround time.
- Enhanced candidate experience by providing clear guidance on requirements, visa processing, and deployment procedures.
- Maintained high placement success rate for skilled and professional workers.
Recruitment Sourcing at Prime Mover Business Solutions Inc. (2011-02 – 2014-02)
Deployed: Accenture
- Sent daily end-of-day reports to Leads.
- Screened, validated, and encoded candidate profiles across Technology, BPO, and Enterprise towers.
- Assessed candidate suitability for roles such as: Technology: Software Developers (Java), Associate/Software Engineers, SAP Specialists (FI/CO, Technical, Developer), PCS, etc.
- Assessed candidate suitability for roles such as: BPO: Data Analysts, CSR (Finance/Healthcare, Voice & Non-voice), Bilingual Speakers (Japanese, French, Italian, etc.), Project Management Specialists, Accounting, Operations Team Leads, Quality Specialists.
- Assessed candidate suitability for roles such as: Enterprise: Advisors, Indirect Procurement, Infrastructure Monitoring Specialists, and others.
- Utilized multiple sourcing channels: vendors, agencies, social media, Jobstreet, walk-ins, media, and internal applications.
- Improved candidate pipeline quality through accurate validation and screening.
- Reduced turnaround time in candidate processing by maintaining efficient reporting and encoding.
- Supported successful hiring across multiple business units by leveraging diverse sourcing channels.
